ECM Case Manager
3 weeks ago
The Enhanced Care Management (ECM) Case Manager at Good Samaritan Hospital plays a vital role in addressing the clinical and non-clinical needs of high-cost and/or high-need members. This position requires a systematic coordination of services and comprehensive care management that is community-based, interdisciplinary, high-touch, and person-centered.
Key Responsibilities:
Teach and assist members to better manage their chronic diseases using realistic and SMART (specific, measurable, attainable, realistic, and timely) goals
Provide as-needed teaching to members during medical appointments to assist in the understanding of disease knowledge, medication compliance, specialty services recommended by provider and/or any other medical needs the members may require assistance in understanding
Assist members and their families in problem-solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance)
Conducts home visits or meets clients in community-based locations to engage and assist with ECM related services
Use a step-by-step process when teaching skills
Use positive reinforcement and encouragement
Use a flexible approach with a diverse population
Requirements:
Bachelor's degree in a related field (e.g., nursing, social work, health education)
2+ years of experience in a healthcare setting, preferably in case management or a related field
Excellent communication and interpersonal skills
Ability to work in a fast-paced environment and prioritize multiple tasks
Strong organizational and time management skills
What We Offer:
Competitive salary and benefits package
Opportunities for professional growth and development
Collaborative and supportive work environment
Recognition and rewards for outstanding performance
How to Apply:
If you are a motivated and compassionate individual who is passionate about delivering high-quality care to vulnerable populations, please submit your application, including your resume and a cover letter, to [insert contact information].
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