Healthcare Marketplace Trust and Safety Specialist

21 hours ago


San Francisco, California, United States Lifelancer Full time
About Clipboard Health

Clipboard Health is a cutting-edge tech startup that's revolutionizing the market for healthcare talent. Our platform connects healthcare facilities with professionals, allowing them to work on-demand shifts and meet their talent needs.

We're a diverse and inclusive company with a global, remote team. We've been featured on YC's Top Companies and have grown 20x+ since January 2021.

About the Role

This role sits within our Customer Operations team and reports to the Manager of Trust & Safety. The successful individual should be able to balance safety risks and deliver excellent customer experience while exercising sound judgment.

Responsibilities:
  • Engage with customers via phone and email to investigate safety incidents
  • Manage communication on multiple platforms to solve incidents at partnered facilities
  • Deliver high-quality service and provide satisfactory resolution to challenging cases
  • Identify unreported safety issues and take action to address them
  • Meet Trust & Safety SLAs and ensure timely turnarounds for customers
  • Develop safety initiatives and tools to reduce incidents
  • Drive policy development for the marketplace and identify areas for improvement
  • Evaluate safety and compliance risk and develop strategies to address gaps
Requirements:
  • Ability to investigate deeply and resolve customer incidents with empathy and action
  • Exceptional written and verbal communication skills
  • Ability to drive new projects and launch policies to enhance platform safety
  • Strong leadership and motivation skills
  • Possess sound judgment in ambiguous situations
Compensation

The estimated salary for this position is $90,000 - $120,000 per year, depending on location and experience.



  • San Francisco, California, United States Pinterest Full time

    About PinterestPinterest is a platform where millions of people across the globe find new ideas every day. It's a place where they get inspiration, dream about possibilities, and plan for what matters most. Our mission is to help these individuals find their inspiration and create a life they love.In your role as the Trust Tools Tech Lead, you will play a...


  • San Francisco, California, United States Rippling Full time

    Rippling is a technology company that streamlines HR, IT, and Finance processes for businesses. Its platform unifies workforce systems, including payroll, expenses, benefits, and computers, enabling companies to manage the employee lifecycle in one system.With Rippling's onboarding process, new hires can be set up worldwide within 90 seconds. The company has...


  • San Francisco, California, United States Whatnot Full time

    IntroductionWhatnot is a leading livestream shopping platform and marketplace, backed by top investors and driven by innovation. Our remote-first team operates globally, with hubs in the US, Canada, UK, Ireland, and Germany, fostering a welcoming space for buyers and sellers to share passions. We're committed to ensuring a positive and safe user...


  • San Francisco, California, United States TENTH MOUNTAIN LLC Full time

    Job OverviewTENTH MOUNTAIN LLC is seeking a Founding Client Success Operator to join their rapidly growing marketplace connecting top companies with specialized recruiters.About the RoleThis critical position ensures an exceptional experience for both customers and recruiters, managing operations in a fast-paced, high-growth environment. You'll have full...


  • San Francisco, California, United States Truckstop Full time

    At Truckstop, we have revolutionized the freight-moving lifecycle with our SaaS solutions. From freight matching to payments and everything in between, we are the trusted partner for carriers, brokers, and shippers alike. We lead this industry forward with our One Team mindset committing to principles such as assume positive intent, have each other's back,...


  • San Francisco, California, United States ALOIS Healthcare Full time

    About the RoleWe are seeking a skilled Rehabilitation nurse to join our team in San Francisco, California. This 13-week travel nursing opportunity offers a unique chance to make a meaningful difference in the lives of our patients.Key ResponsibilitiesProvide daily care and support to patients, including vital sign monitoring, medication administration, and...


  • San Francisco, California, United States Healthright 360 Full time

    Job OverviewHealthRIGHT 360 is a comprehensive healthcare organization that provides integrated, compassionate care to individuals in need. We are seeking a Residential Safety Specialist to join our team at our 890 Hayes Street location in San Francisco.This is a union position with an estimated salary range of $24.96 - $27.04 per hour based on experience...


  • San Francisco, California, United States The Staff Pad Full time

    Job OverviewThe Staff Pad is seeking a dedicated Healthcare Advocate Specialist to join our team. In this role, you will play a critical part in providing personalized support and advocacy services to individuals with complex health needs.About the RoleThis position requires a strong understanding of community resources and the ability to build trust with...


  • San Francisco, California, United States ALOIS Healthcare Full time

    About the Role:We are seeking a skilled Advanced Medical Imaging Specialist to join our team in San Francisco, California. As an Interventional Radiology Technologist, you will be responsible for assisting physicians with minimally invasive procedures that guide instruments through a patient's blood vessels and organs.The ideal candidate will have experience...


  • San Francisco, California, United States ALOIS Healthcare Full time

    Job Title: Medical Rehabilitation SpecialistWe are seeking a skilled Medical Rehabilitation Specialist to join our team in San Francisco, California.About the Role:This 13-week contract position offers the opportunity to work as a Registered Nurse (RN) in a rehabilitation setting. As a Medical Rehabilitation Specialist, you will be responsible for providing...


  • San Francisco, California, United States City of Suffolk Full time

    About the RoleWe are seeking an experienced Public Safety IT Specialist to join our team at the City of Suffolk. This is a challenging and rewarding opportunity for someone who is passionate about providing critical support to our public safety departments.Job SummaryThe Public Safety IT Specialist will be responsible for administering, maintaining, and...


  • San Jose, California, United States Tik Tok Full time

    About the RoleWe are seeking an insights-driven product marketer to oversee our global Responsibility marketing initiatives. This role will drive adoption and understanding of key TikTok product verticals, including Trust, Safety, and Privacy, across audiences and countries.Key Responsibilities:Help shape and promote Trust and Safety narratives, programs,...


  • San Francisco, California, United States ALOIS Healthcare Full time

    Job Title: Mobile Intensive Care Unit Nurse SpecialistALOIS Healthcare is seeking a skilled travel nurse RN OB/GYN for a dynamic travel nursing opportunity in California.About the JobSpecialty: Obstetrics and Gynecology (OB/GYN)Discipline: Registered Nurse (RN)Duration: 13 weeksHours: 40 hours per weekShift: 8 hours, daysAn obstetrics and gynecology nurse...


  • San Francisco, California, United States ALOIS Healthcare Full time

    Job OverviewALOIS Healthcare is seeking a highly skilled Diagnostic Imaging Specialist to join their team as a travel Echo Technologist in San Francisco, California.Estimated Salary Range$150,000 per year based on 40 hours of work per week and 8-hour shifts, with a tax-free stipend amount to be determined.About the JobThis is an exciting opportunity for a...


  • San Francisco, California, United States Strava Full time

    Strava is the leading social platform for athletes worldwide, boasting over 100 million users in 195 countries.This role as Director of Engineering, Trust and Assurance at Strava, is a key position that requires an experienced leader to spearhead the development of tools, capabilities, and features that maintain user trust.The ideal candidate will have a...


  • San Francisco, California, United States ALOIS Healthcare Full time

    A seasoned Nurse Specialist is required to join our esteemed team at ALOIS Healthcare, providing exceptional care to new mothers and their newborns.About the RoleThis 13-week assignment offers a unique opportunity to work as a Travel Nurse RN Maternal - Newborn, focusing on monitoring newborn and mother bonding, performing emotional checks, recording vital...


  • San Francisco, California, United States Adobe Inc. Full time

    About the RoleWe are seeking a talented Experience Designer to join our team at Adobe Inc. in creating exceptional digital experiences for users worldwide.This is an exciting opportunity to shape the future of content marketplace and play a key role in defining how our site co-exists with emerging Generative AI tools across the Adobe ecosystem.As a Staff...


  • San Francisco, California, United States ALOIS Healthcare Full time

    At ALOIS Healthcare, we are seeking a highly skilled travel nurse to join our team as an obstetrics and gynecology (OB/GYN) specialist.About the RoleWe offer a competitive salary of $120 per hour, based on 8 hour shifts and 40 hours per week, with a tax-free stipend amount to be determined.The ideal candidate will have experience in providing high-quality...


  • San Francisco, California, United States ALOIS Healthcare Full time

    Maternal Newborn Specialists at ALOIS Healthcare provide comprehensive care to newborns and their mothers. Our team seeks a skilled RN to join our San Francisco, California-based team for a 13-week assignment.About the RoleWe are seeking an experienced Maternal Newborn RN with excellent critical thinking and communication skills.You will be responsible for...


  • San Francisco, California, United States ALOIS Healthcare Full time

    At ALOIS Healthcare, we're seeking a dedicated and skilled Nurse Electrophysiology Specialist to join our team. As a key member of our medical staff, you will play a vital role in delivering exceptional patient care in our state-of-the-art electrophysiology lab.About the RoleWe are looking for an experienced and compassionate RN with a passion for providing...