Telephone Service Specialist

3 days ago


Milwaukee, Wisconsin, United States Global Channel Management Full time

We are seeking a skilled Telephone Service Specialist to join our team at Global Channel Management. As a key member of our customer support team, you will provide exceptional telephone support to our clients, ensuring their queries are resolved promptly and professionally.

Job Description:

  • Provide telephone support to clients, responding to inquiries and resolving issues.
  • Answer questions regarding child support payments posting, payments disbursement, and account histories.
  • Research and resolve inquiries received through written or telephone correspondence.
  • Maintain accurate records and logs of customer interactions.

Requirements:

  • Five days a week, Monday - Friday, with eight (8) hour shifts between 7:55 AM and 5:00 PM. Overtime may be required.
  • High School diploma or GED.
  • A minimum of one year in telephone customer service or related experience.
  • Excellent communication skills.
  • Knowledge of PCs and related software.
  • Experience in data entry (alpha and numeric) or with a 10-key calculator with minimal error ratio.

Compensation: Our estimated salary range for this position is $40,000 - $50,000 per annum, commensurate with experience.



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