Program Associate, Complex Issue Resolution

7 days ago


New York, New York, United States Oscar Health Full time

Job Summary:

We are seeking a highly skilled Program Associate to join our Complex Issue Resolution team. As a key member of our operations team, you will play a crucial role in supporting program implementations and operational improvements for claims quality operations.

About Oscar Health:

Oscar Health is a healthcare company that prioritizes innovation and customer satisfaction. Our unique approach to health insurance has led us to become one of the fastest-growing companies in the industry.

Salary and Benefits:

The base salary for this role ranges from $93,600 to $122,850 per year in California, Connecticut, New Jersey, New York, and Washington, and from $84,240 to $110,565 per year in other locations. Additionally, you will be eligible for employee benefits, unlimited vacation time, and annual performance bonuses.

Responsibilities:

  • Support daily activities based on program goals and objectives
  • Identify opportunities for optimization and process improvement
  • Lead certain components of the program, including project plan development and stakeholder management
  • Partner with other departments to ensure operational excellence and compliance with applicable laws and regulations
  • Develop tools and standards to support team programs year over year
  • Compliance with all applicable laws and regulations

Qualifications:

  • 3+ years of experience in program and project management
  • 3+ years of experience in change management and process improvement
  • 3+ years of experience in stakeholder management
  • Healthcare claims experience

Bonus Points:

  • PMP or Six Sigma Certification


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