Business Operations Specialist
6 days ago
We are a consumer tech company with heart, dedicated to solving universal problems and connecting people in new ways. Our mission is to provide ongoing behind-the-scenes support and account management that reinforce our company goals and values.
Job Summary:This role aims to consistently exceed client expectations through the creation and improvement of procedures and processes that result in superior quality and operational efficiency. You will work closely with the Sales and Consulting teams to ensure we meet client service deliverables and prove our commitment to timeliness, accuracy, thoroughness, and clarity.
Key Responsibilities:- Prioritize daily workload and manage multiple time-sensitive projects under competing deadlines.
- Apply for and maintain client tax accounts at the federal, state, and local levels.
- Daily processing of client mail in relation to client tax accounts.
- Maintain relationships with state and local government agencies to aid in client service.
- Complete quarterly and annual projects, including missing tax identification numbers and tax account closures, as well as missing state tax rates.
- Complete special projects as needed.
- Bachelor's Degree in Business or Economics preferred.
- 1-3 years of customer service experience.
- Proven ability to handle multiple projects simultaneously while meeting case closure quotas.
- Team-player with a passion for delivering exceptional customer service.
- Low absenteeism and consistent punctuality.
Care.com offers a competitive hourly rate of $25.48. In addition to our base salary, we provide a variety of benefits to our employees, including health insurance coverage, life and disability insurance, a generous 401K employer matching program, paid holidays, and paid time off (PTO). If you're looking for a challenging and rewarding role where you can make a real difference, consider joining our team.
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