Customer Success Associate
4 weeks ago
We help businesses navigate the complexities of hazardous materials shipping, ensuring a safer world for everyone.
Hazardous materials are all around us, from lithium batteries to chemicals and paints. If shipped incorrectly, they can cause significant damage.
We develop innovative products, technology, and consulting services for industries like manufacturing, healthcare, and automotive. Our team requires technical knowledge, data entry skills, and excellent communication.
This customer-facing role involves meeting and exceeding Customer Success metrics, including performance goals, calls answered, orders taken, and complaints resolved. You'll work with internal partners to address customer opportunities, sales quotes, and complaints.
Key skills include using multiple systems and tools, knowledge of Dangerous Goods regulations, and experience with ERP/CRM systems. MS Office Suite skills and CRM experience are also required.
We're an equal opportunities employer and encourage applications from veterans and individuals with disabilities.
All requests for accommodations should be made in writing to Jay Hollins.
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