Patient Engagement Coordinator

4 weeks ago


Georgetown, Texas, United States Pain Specialists of America LLC Full time
Job Summary

Pain Specialists of America LLC is seeking a highly skilled Patient Engagement Coordinator to join our team. The ideal candidate will have strong communication skills and medical knowledge, with the ability to resolve patient requests in one call and provide exceptional patient experience.

The Patient Engagement Coordinator will be responsible for answering multi-line phone systems, assisting patients with access and navigating patient portal, and staying calm and de-escalating patients. They will also be required to stay abreast of general insurance updates, company providers, services, and policies, and company vision.

Key Responsibilities:

  • Resolve patient requests in one call to maximize patient experience
  • Assist patients with access and navigating patient portal
  • Ability to stay calm and de-escalate patients
  • Stay abreast of general insurance updates, company providers, services, and policies, and company vision

Requirements:

  • High school diploma or equivalent
  • Minimum of 1-year work experience in a medical practice; experience with pain management, neurology, or orthopedics (Highly Preferred)
  • High-volume call center experience (Highly Preferred)
  • Medical Call Center experience (Highly Preferred)
  • Strong computer and EMR skills
  • Proficient in MS Word, Excel, PowerPoint, and Outlook
  • Must be organized and detail-oriented
  • Must possess excellent written and verbal communication skills; writing sample to be completed at interview
  • Must be able to multitask in a fast-paced environment and meet deadlines
  • Knowledge of healthcare insurance terminology

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