Medical Coordinator Specialist
5 days ago
The Patient Care Coordinator role at Optum involves collaborating with the care team to support the organization's vision and mission. This position is responsible for completing set processes and protocols, providing excellent customer service, and adhering to Lean principles.
Key Responsibilities
- First Point of Contact: Set a positive tone for patient experiences through empathy, courtesy, competence, efficiency, and care.
- Schedule appointments and procedures following standard guidelines.
- Use multiple computer and phone systems to fulfill patient needs over the phone.
- Verify patient information and document in their Electronic Health Record (EPIC).
- Advise patients on their insurance and referral responsibilities.
Why Choose UnitedHealth Group?
We offer a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401(k) contribution. Our competitive base pay ranges from $33,280 to $58,800 per year for Washington residents. Benefits include paid time off, medical plans, dental, vision, life & AD&D insurance, short-term disability, and long-term disability coverage.
Requirements
- High School Diploma/GED (or higher)
- 1+ years of customer service experience
- 1+ years of basic computer software experience
Preferred qualifications include experience in a healthcare setting, EMR experience, excellent communication skills, and independent means of transportation during work hours.
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