Pharmacist (Full or Part Time) - Clinical Services Specialist

4 weeks ago

Saint Paul, Minnesota, United States Walgreens Full time
Job Description:

As a Pharmacist (Full or Part Time) at Walgreens, you will play a critical role in providing exceptional patient care and promoting healthy lifestyles in our communities.

Key Responsibilities:
  • Provide pharmacy consulting services to patients, offering guidance on medication usage and awareness of potential interactions.
  • Offer preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcomes services.
  • Ensure the proper compounding, dispensation, review, and verification of prescribed medications within regulatory guidelines and company policies.
  • Support the efficient workflow of the pharmacy and assist the pharmacy manager in identifying ways to optimize pharmacy financials, inventory management, and enhance patient experience.
  • Engage patients by greeting them and offering assistance with products and services, resolving patient issues in a timely manner and answering questions to ensure a positive patient experience.
  • Model and share customer service best practices with all team members to deliver a distinctive and joyful experience.
  • Connect with patients by anticipating needs and proactively offering services, promoting the shift of the Walgreens pharmacy role from transactional to interpersonal.
  • Participate and assist in events that reflect the unique communities we serve as requested by Store Manager, Healthcare Supervisor, District Manager, or Pharmacy Manager.
  • Counsel patients and answer their questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, over-the-counter products, and refer to medical providers as needed.
  • Perform pharmacist tasks, including compounding, drug therapy reviews, verification, and medication management.
  • Review, interpret, and accurately dispense prescribed medications when necessitated by workload.
  • Ensure the pharmacy operates in accordance with regulations, company policies, and standards.
  • Assist pharmacy manager with establishing procedures that promote the efficient workflow of the pharmacy, including assigning roles, coordinating activities, and soliciting team member suggestions.
  • Responsible for the opening and closing of the pharmacy and shift change duties.
  • Ensure the use of all elements of the Good Faith Dispensing policy in conjunction with state and federal controlled substance laws when filling prescriptions.
  • Maintain current knowledge of information technology associated with pharmacy systems, including workflow, prescription fulfillment, billing, clinical documentation, training, inventory management, and point of sale registers.
  • Seek new and better ways to further promote productivity.
  • Ensure the accurate processing of insurance claims to resolve patient issues and prevent payment rejections.
  • Follow up with insurance companies and medical providers and participate in 3rd-party audit.
  • Follow up with medical providers' offices to clarify prescribed medications, dosages, refills, interactions, and allergies to suggest alternative medications and answer medical provider questions.
  • Perform clinical and wellness services, such as immunizations, diagnostic testing, disease state management, and other healthcare services.
  • Assist and support the pharmacy manager in analyzing performance data, including pharmacy financial, customer service, and implementation of procedures for pharmacy asset protection and inventory management.
  • Develop and maintain good connections with local medical community, including physicians, nurses, and other healthcare providers.
  • Participate in community outreach activities to promote the pharmacy business, enhance growth opportunities, and provide more joyful lives through better health.
  • Partner with centralized support for patient registration, exception resolution, and assist with resolving patient issues.
  • In virtual environments, conduct virtual product review by following specific company procedures and guidelines.
  • Assist the Pharmacy Manager with staff hiring and training.
  • Reinforce the direction of Pharmacy Manager in staff performance by coaching, providing constructive feedback, monitoring customer service, and fostering team member development.
  • Promote teamwork and motivate team members by establishing expectations, monitoring and recognizing progress, and fostering a shared vision.
  • Maintain current knowledge and required licensing/credentialing/certification as established by federal and state regulations to provide such clinical services.
  • Maintain current knowledge and skills related to pharmacy and healthcare by reading pharmacy-related journals, company publications, and communications.
  • Obtain necessary certifications, education credits, and training, including learning modules, as required by the Company.
  • Seek professional development by monitoring one's performance, soliciting constructive feedback, and leveraging pharmacy manager and store manager as mentor and coach.
  • Support the Pharmacy Manager and Store Manager by communicating relevant corporate health and wellness services or strategy information to pharmacy staff.
About Walgreens and WBA:

Walgreens is included in the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy, and retail leader with a 170-year heritage of caring for communities. WBA's purpose is to create more joyful lives through better health. Operating nearly 9,000 retail locations across America, Puerto Rico, and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving nearly 10 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the nation's medically underserved populations.

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