Banking Professional

4 days ago


Framingham, Massachusetts, United States Middlesex Savings Full time
{"Responsibilities": {"Customer Experience": "Develop a deep understanding of customer needs and expectations, and provide tailored solutions to address those needs. Build strong relationships with customers by conducting a wide range of transactions, recommending products and services, and resolving customer inquiries.

Operational Excellence: Ensure the accuracy and quality of work. Stay up-to-date on the Bank's digital products and services, and demonstrate a solid understanding of technical and people skills.

Teamwork: Collaborate with the branch team to achieve shared objectives. Support branch supervisors in implementing Bank policies and procedures, and contribute to a positive work environment.

Credibility: Demonstrate reliability and flexibility in completing tasks and assignments. Communicate effectively through professional written, verbal, and electronic means.

Decision Making: Understand and comply with Bank policies and procedures. Identify potential risks and escalate concerns to branch supervisors as needed.

Miscellaneous: Provide exceptional customer service and responsiveness to customers and colleagues. Perform other related and unrelated duties as required.
"}, "Requirements": {"Education": "High School Diploma or equivalent required. Some college education preferred.

Work Experience": "6-12 months of teller or customer service experience in banking, or recent graduate of the Banker Trainee Program required.

Knowledge, Skills, and Abilities": "Basic math principles and ability to perform mathematical procedures. Demonstrated customer service, sales, organizational, communication, and interpersonal skills. Strong attention to detail and intermediate technology skills, including Microsoft Office. Ability to work extended and weekend hours, with flexibility in scheduling and work location.

Licenses and Certifications": "Notary Public designation required within 6 months.
"}
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