Patient Support Specialist

1 week ago


Atlanta, Georgia, United States Serenity Healthcare, LLC Full time

About the Role:

We are seeking a highly motivated individual to join our team as a Client Care Specialist in our Atlanta-Sandy Springs office.

You will be working closely with patients, providing exceptional customer service and support to help them navigate the complexities of our services.

Key Responsibilities:

  • Taking inbound calls from patients and addressing their queries and concerns
  • Connecting patients with life-saving treatments and coordinating with clinics for patient care
  • Working collaboratively with the team to achieve outstanding patient outcomes
  • Developing strong relationships with patients and colleagues alike

Requirements:

  • High School Diploma/GED
  • 2+ years of customer-facing experience in a healthcare or related industry
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Familiarity with CRM software and patient management systems

What We Offer:

  • Competitive salary: $50,000 - $60,000 per annum
  • Ongoing training and development opportunities
  • A supportive and collaborative team environment
  • The chance to make a real difference in people's lives


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