Customer Service Ambassador

7 days ago


Raleigh, North Carolina, United States Summit Hospitality Group Full time

**About Us**

At Summit Hospitality Group, we're dedicated to providing exceptional guest experiences. As a key member of our team, you'll play a crucial role in delivering memorable service and ensuring the smooth operation of our hotels.

Salary: $40,000 - $60,000 per year (dependent on experience)

Job Description:**

We're seeking a highly skilled Front Desk Representative to join our team. As a Front Desk Representative, you'll be responsible for providing excellent customer service to guests, handling daily operations, and working closely with other departments to ensure seamless service delivery.

Required Skills and Qualifications:**

  • 2+ years of experience as a Front Desk Representative in a hotel setting; preference for Marriott, Hilton, and Hyatt brands
  • Strong leadership skills and ability to work effectively in a fast-paced environment
  • Excellent communication and problem-solving skills
  • Able to prioritize tasks and work independently
  • Familiarity with FOSSE, Microsoft programming, Excel, Clover, and Micros Restaurant Management System
  • Able to diagnose and repair simple computer problems
  • Skilled in math and able to operate a 10-key by touch

Benefits:**

  • Competitive salary range: $40,000 - $60,000 per year
  • Opportunities for professional growth and development
  • Flexible work schedule, including weekends
  • Able to lift 50 pounds
  • Valid driver's license required

Others:**

This is a first or second shift position, and candidates must be able to drive company vehicles for guest transportation. If you're a motivated individual with excellent communication skills and a passion for delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity



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