Restaurant Operations Manager

4 weeks ago


Billings, Montana, United States Five Guys Burgers and Fries Full time

At Five Guys Burgers and Fries, we're looking for a skilled Shift Leader to join our team. As a Shift Leader, you'll play a key role in ensuring the smooth operation of our restaurant, providing exceptional customer service, and leading a team of dedicated crew members.

Key Responsibilities:

  • Implement standard operational procedures and ensure compliance with company policies and procedures
  • Monitor and observe the day-to-day activities of subordinates, coordinate breaks, and keep management informed of area activities and any significant problems
  • Complete opening, daily, and closing procedures/checklists in accordance with company policies/procedures
  • Coordinate with management for on-the-job training of new associates
  • Operate cash register and void transactions as needed while following all HMSHost cash handling policies and procedures
  • Transfer supplies and equipment between storage and work areas by hand or use of a hand truck
  • Implement product rotation based on product code dates in warehouse and concepts, order product, and participate in physical inventory counts as required
  • Resolve customer complaints in a manner consistent with company policy, and with customer satisfaction in mind
  • Practice excellent food safety and sanitation practices and comply with HACCP standards
  • Monitor compliance with safety guidelines, build awareness about safety, and report any safety concerns to management

Benefits:

  • Free meals
  • Flexible scheduling
  • Tips and weekly secret shopper bonuses
  • Advancement opportunities
  • Fun, fast-paced work environment

As a Shift Leader at Five Guys, you'll have the opportunity to develop valuable new skills, work in a dynamic and fast-paced environment, and be part of a team that's passionate about serving high-quality burgers and fries to our customers.



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