Regional Customer Relations Specialist

1 week ago


Atlanta, Georgia, United States Critter Control Full time
{"Job Title": "Regional Customer Relations Specialist", "Job Description": "

**Job Summary**

We are seeking a highly skilled Regional Customer Relations Specialist to join our team at Critter Control. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their issues, and ensuring their satisfaction.

**Key Responsibilities:**

  • Answer incoming calls from customers and track open issues to inform them of plan/resolution status.
  • Be able to speak knowledgeably to a customer's concern or issue.
  • Be proficient in using our current CRM (Servsuite) to document issues.
  • Research required information using accessible resources.
  • Identify escalating priority issues and report them up the proper chain of command.
  • Maintain/exceed productivity goals and performance measures set by the Region.
  • Conduct outbound contact calls for customers who have newly completed jobs, and 0-7-day AR to ensure customer satisfaction.
  • Make out-going calls as needed to customers and team regarding special circumstances.
  • Assist customers as needed in making payments or setting up auto-billing.
  • Assist RSM/RM/DM in summarizing trends, remaining open issues, reoccurring issues in districts and regions.
  • Follow-up with L360/Podium customers to initiate a plan of action with at-risk customers.

**Requirements:**

  • One-year experience in a call center/customer service environment, or equivalent field experience in Wildlife/Pest Control.
  • Knowledge of customer service principles and practices.
  • Good data entry and verbal skills; type 45 wpm or more.
  • Proficient in relevant computer applications.

**What We Offer:**

  • Competitive earning potential.
  • Matching 401(k).
  • Medical, dental, and vision.
  • STD, LTD, and life insurance.
  • PTO.
  • Paid training.
  • Company perks.

**Equal Opportunity Employer:**

Critter Control is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.



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