Service Delivery Expert

6 days ago


Woodland, California, United States AAA Northern California, Nevada & Utah Full time

We are seeking a highly skilled Service Delivery Expert to join our team at AAA Northern California, Nevada & Utah. This role is perfect for individuals who are passionate about delivering exceptional service and making a real difference in the lives of our members.

As a Service Delivery Expert, you will be responsible for providing top-notch service to our members, helping them navigate lifes roadblocks and achieve their goals. You will work closely with our team to develop and implement strategies that drive business growth and improve member satisfaction.

Estimated Salary: $55,000 - $65,000 per year

Key Responsibilities:

  • Provide exceptional customer service to our members, responding to their needs and resolving issues in a timely and professional manner.
  • Collaborate with our team to develop and implement business strategies that drive growth and improve member satisfaction.
  • Work closely with internal stakeholders to identify opportunities for process improvements and implement changes that enhance the member experience.
  • Stay up-to-date on industry trends and best practices, applying this knowledge to continuously improve our services and processes.

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Minimum 2 years of experience in a customer-facing role, preferably in the insurance or automotive industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.

What We Offer:

  • A competitive salary range of $55,000 - $65,000 per year.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • Opportunities for professional growth and development, including training and education programs.
  • A dynamic and supportive work environment, with a team-oriented culture.

About Us:

At AAA Northern California, Nevada & Utah, we are dedicated to helping our members outsmart life's roadblocks and achieve their goals. We believe that everything our employees do outside of work adds to who they are at work, and we strive to create a workplace culture that values diversity, inclusion, and employee well-being.


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