Senior Business Analyst

16 hours ago

Jacksonville, Florida, United States Citigroup Inc Full time
Job Description

The Client Experience (CX) organization at Citigroup Inc. is seeking a highly skilled Business Execution and Culture Strategy Lead Analyst to support and drive business execution, executive reporting, and employee engagement initiatives. This role provides a unique opportunity to work on strategic client experience workstreams and initiatives across various business lines within the US Personal Bank (USPB).

Key Responsibilities
  • Support Business Execution VPs and the CX Leadership Team in crafting compelling and effective executive-level presentations and status reports for senior management.
  • Proactively lead tracking and reporting against key priorities and KPI targets.
  • Provide support on a variety of ad-hoc initiatives as needed, such as human capacity planning and expense management.
CX Culture Programming
  • Support strategy, planning, and execution of CX culture programming, including Client Obsession Week, CX Town Halls, and CX Fireside Chats.
  • Prepare slide decks, scripts, and event logistics.
  • Plan, draft, and distribute CX communications and event invitations.
  • Help manage the CX Voice of the Employee (VOE) working group activities and reporting.
Additional Responsibilities
  • Act as a trusted advisor to senior leadership and address high-impact strategic issues within the portfolio of businesses and assets.
  • Lead projects across their lifecycle, identifying and structuring problems, analyzing root causes, developing solutions, communicating project results, and getting buy-in for change.
  • Identify opportunities for growth or optimization of businesses, including operational management, capital allocation, profitability enhancement, etc.
  • Perform deep dives on specific businesses to reassess strategies and opportunities.
  • Work with businesses in the execution of improvement strategies, coordinating and taking an active part in the implementation process.
  • Manage all aspects of client service, including planning, prioritizing, and organizing projects.
  • Develop relationships with executives in business units, support functions, and senior leadership.
  • Carry out business valuations to assess potential acquisition targets to support Mergers and Acquisitions (M&A) decisions.
  • Develop intensive financial modeling of new initiatives for business turn-around, working closely with Finance and M&A teams.
  • Conduct in-depth research to support business strategies and identify trends across key business drivers.
  • Develop presentations for senior management and the Citigroup Board of Directors, synthesizing key findings of team analyses and recommendations.
  • Raise and present key findings to team leaders.
  • Develop key consulting and analytical skills working for a team of alumni of top-bracket consulting and banking firms.
  • Exposure to Citi senior management.
  • Gain a deep understanding of both global businesses around Citi.
  • Develop working relationships with a variety of Citi's departments and business units.
  • Exposure to a variety of topics in a fast-paced environment with challenging, multi-faceted assignments.
  • Perform other duties and functions as assigned.
  • Has the ability to operate with a limited level of direct supervision.
  • Can exercise independence of judgment and autonomy.
  • Acts as SME to senior stakeholders and/or other team members.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency.
Qualifications
  • 5-8 years of experience.
  • Solid understanding of strategic financial planning.
  • History of academic and professional excellence and achievement.
  • Maintains quantitative analytical skills.
  • Excellent problem-solving abilities.
  • Knowledge of operational/financial modeling (forecasting, valuation) and ability to analyze financial statements.
  • Ability to build presentations that convey a clear story supported by data findings.
  • High degree of flexibility and productivity; initiative and creativity.
  • Excellent communication and interpersonal skills and ability to work in a team.
  • Highly motivated and self-driven, ability to multi-task productively, and result-oriented.

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