Operations Manager Washington D.C.

4 weeks ago


Washington, United States Cohabs Full time
About Cohabs

Cohabs is a dynamic Coliving company that curates a network of flexible, fully furnished accommodations by creating sustainable community-driven shared houses. Our community is everything to us, and we provide a safe haven for people when moving to new cities.

Job Description

We are seeking a highly charismatic and magnanimous Operations Manager to join our Washington D.C. team. As the face of Cohabs in this new territory, you will touch all departments and have tremendous room for career growth. Your mission will be to quickly own the market and drive our leasing processes and sales funnel.

Key Responsibilities
  • Support our Acquisition teams and work closely with our Director of Acquisition and Finance U.S.
  • Conduct initial site tours with brokers, general contractors, and development partners
  • Surface any necessary information for business plan creation and eventual investment memorandums
  • Verify building measurements and various site conditions
Project Management
  • Support our HQ Project teams (Space, Concept, Procurement, Project Management)
  • Liaise with local consultants and contractors to drive projects forward
  • Assist with construction quality control via weekly site visits and photo reports
  • Review and monitor project budgets in conjunction with Project Director
  • Review and monitor project schedule in conjunction with Project Director
  • Lead project reporting to Managing Director U.S. and Project Director
  • Oversee house opening in conjunction with NYC HQ team. Help coordinate deliveries and installations of FF&E and final house finishes
Customer Experience
  • Support our community and property management teams located in New York/ work closely with our Head of Community and Head of Property Management U.S.
  • Help source and liaise with local in-house labor for maintenance and cleaning services and local contractors
  • Be the face of our member community in D.C./ Main point of contact for day-to-day operations for all open houses until scale and local team is built out
  • Assist with organization around dispatch of members' monthly brunch and common groceries
  • Help with local marketing initiatives including but not limited to: B to B Partnership curation, social media, and PR campaigns
  • Assist with event planning and execution on site with our members
  • Drive our leasing processes and sales funnel with our Global Head of Sales and Partnerships
Reporting
  • The Ops Manager D.C. will share responsibility for the local P&L with the other American department heads - this goes for our local operating company and every building ownership entity within the D.C. portfolio
  • Weekly and monthly reporting will be streamlined for all major departments
KPIs
  • Maintain Physical Occupancy Rate of 96.5% with a CAC below $300
  • Maintain Market NPS above 60%
  • Ensure no more than a 3% aggregated budget overrun and 45-day aggregated timeline overrun on all DC projects
  • Help acquire and open approximately 250 new rooms by the end of We currently own 6 buildings in D.C. many of which will open between Q1 and Q2 of 2025
Benefits
  • Health Benefits
  • 3 Weeks PTO
  • 2 Team Building Trips to Europe each year with the entire Global Team
  • Continued Opportunity for structured Educational and Professional Development
  • Transportation Reimbursement
  • Option for Room Stipend in a Cohabs house during market launch
Requirements
  • A wildly charismatic and magnanimous spirit
  • A sense of humor, excellent judgement, tough skin, and some ego - just not too much
  • 3 - 5 years in Operations Management
  • Fluent Spanish Speaker is a Huge Plus
  • The willingness to work like crazy and leave your imprint on a business that is ridiculously fun and exciting


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