Sales Account Manager

3 weeks ago

Santa Rosa, California, United States Häfele GmbH & Co KG Full time

Job Summary

The Sales Account Manager will be responsible for maintaining and expanding relationships with strategically important customers in the closet and home organization industry. This role will involve traveling within a defined geography to promote Häfele hardware to pre-defined manufacturers and designers in the industry. The Sales Account Manager will lead customer account planning and be accountable for driving growth, increasing share of wallet, and delivering results. The role requires a deep understanding of the customer's business and the ability to provide solutions and innovative ideas to meet their needs.

Key Responsibilities

  • Develop and manage a detailed sales and support plan for the portfolio of accounts, including strategic and tactical sales planning.
  • Achieve sales account and plan objectives.
  • Establish strong, long-term client relationships.
  • Travel daily within the defined geography to visit customers and potential customers, including owners, production personnel, designers, and decision makers.
  • Provide solutions and innovative ideas to meet client needs.
  • Develop a daily agenda of customer visits to demonstrate current and speculative products and assist in customer hardware decisions, including new product development. Determine the customer's needs.
  • Provide accurate reports on daily activities to Sales Management at regular intervals.
  • Prepare price quotations and write orders subject to approval by Häfele Management.
  • Maintain detailed files on previous, current, and future customer product presentations and associated meetings.
  • Travel to trade shows within and outside of the territory. This may include nights and weekends.
  • Participate in required training (product, computer, sales, etc.) within and outside of the territory.
  • Keep company informed on competitive products, promotional matter, sales techniques, pricing, warranty, and marketing policies.
  • Complete product and market research reports as directed by Sales and Marketing Management.
  • Communicate as needed with Customer Service, Sales Management, Marketing Management, and other internal personnel via phone, fax, and e-mail regarding customer activities on a regular basis.
  • Maintain a home office to conduct business exclusively for Häfele America Co.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor's degree from a four-year college or university and 1 to 2 years of related sales experience; or an equivalent combination of education and experience in the closet and home organization industry.

Language Skills

Ability to read, analyze, and interpret general business documents, technical procedures, and basic technical drawings. Ability to write reports, business correspondence, and procedures. Ability to effectively present information and to respond to inquiries from managers and customers. Basic computer skills are required.

Mathematical Skills

Ability to calculate figures and amounts, such as discounts, proportions, percentages, area, circumference, volume, metric conversions, and apply basic concepts of algebra and geometry.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical and diagram form and deal with abstract and concrete variables.

Physical Demands

Physical demands of the position include travel to the customer's place of business, use of hands to demonstrate products, good verbal skills, and the ability to lift up to 50 pounds.

Work Environment

The work environment varies as to the customer's business. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This role is REMOTE, but the individual must live in the Santa Rosa, CA area.

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