Patient Care Liaison

6 days ago


Brewer, Maine, United States UnitedHealth Group Full time
Job Title: Patient Care Liaison

**Job Summary:** We are seeking a highly skilled and detail-oriented Patient Care Liaison to join our team at UnitedHealth Group. As a Patient Care Liaison, you will be responsible for ensuring excellent customer service when assisting patients, providers, and other departments over the phone or in person. You will collect and verify patient demographic and insurance information, making changes as necessary to ensure accuracy within each encounter.

**Responsibilities:**
  • Ensures excellent customer service when assisting patients, providers, and other departments over the phone or in person
  • Collections and verifies patient demographic and insurance information, making changes as necessary to ensure accuracy within each encounter
  • Engages other departments to assist with patient questions or needs
  • Facilitates conversations with patients to provide benefit information and collects copays or other patient liabilities due, prior to service


**Requirements:**
  • High School Diploma / GED (or higher)
  • 6+ months of experience in an office setting, customer service setting (over the phone or face to face), phone support role, or call center environment
  • Begins level of proficiency with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
  • 18 years of age or older
  • Influenza vaccination for the current flu season (typically August-May) or commitment to receive the influenza vaccination when available for the upcoming flu season


**What We Offer:**
  • A competitive salary range of $45,000 - $60,000 per year
  • A comprehensive benefits package, including medical, dental, and vision insurance
  • A 401(k) retirement plan with company match
  • Opportunities for career growth and professional development


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