Facility Operations Assistant

2 days ago


Baltimore, Maryland, United States University of Maryland Medical System Full time

The University of Maryland Medical System is at the forefront of medical innovation and patient care. We are seeking a skilled Facility Operations Assistant to join our team.

About the Role:

  • As a Facility Operations Assistant, you will be the first point of contact for patients and visitors entering our facilities, providing exceptional customer service and ensuring a positive experience.
  • You will collect and verify patient and insurance demographics, verify insurance benefits, and provide cost estimates, securing pre-certifications and/or pre-notifications for patient services.
  • Your attention to detail and ability to navigate complex systems will ensure accurate reporting and billing.
  • You will also communicate effectively with patients and staff to resolve coverage issues and maintain regulatory knowledge of registration information.
  • In addition, you will assist in maintaining department scheduling templates, ensuring proper utilization, and collaborate with the Care Management team and Social Work departments.

Requirements:

  • A high school diploma or equivalent is required, with 1-2 years of work experience in a clerical, customer service, or receptionist position, preferably in a healthcare setting.
  • Certification and membership in local organizations such as AAHAM, NAHAM, etc., are preferred.

What We Offer:

We offer a competitive salary range of $17.03-$21.94 per hour, with opportunities for growth and development in a dynamic healthcare environment. Our comprehensive benefits package includes health, dental, and vision insurance, retirement savings plans, and paid time off.



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