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Customer Experience Specialist

4 weeks ago

Sioux City, Iowa, United States Ermenegildo Zegna N.V. Full time

About Zegna

As a leading global luxury menswear brand, Zegna is committed to delivering exceptional customer experiences. We are seeking a skilled Customer Advisor to join our team and contribute to our mission.

Your Opportunity

As a Customer Advisor, you will play a critical role in transforming customer store visits into memorable luxury experiences. You will engage customers in the discovery of our heritage, create an atmosphere of passion and enthusiasm for our collections, and build lasting relationships with each customer.

Key Responsibilities

  • Provide exceptional customer service and support to customers in-store
  • Develop and maintain a deep understanding of our products, craftsmanship, and style evolution
  • Utilize CRM software to manage customer interactions and relationships
  • Collaborate with the store team to ensure customer and business needs are met
  • Support the orientation of new staff and act as a learning coach or buddy as assigned

Requirements

  • Passionate and open-minded individual with excellent communication skills
  • Ability to self-learn and self-develop in a fast-paced environment
  • Proficient with digital technology and familiar with Apple products
  • Strong customer service skills and ability to work in a team environment

What We Offer

We offer a competitive hourly rate of $18-$20, plus commission, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about luxury fashion, we encourage you to apply for this exciting opportunity.