IT Manager

The IT Manager is responsible for the successful execution of all IT initiatives by ensuring maximum internal and external customer service through strategic planning, tactical execution, and successful operation of all Ellis Entertainment technology and system processes.

• Lead site IT staff activities, delegate assignments, manage and distribute workload among available staff resources, and coordinate IT staff to resolve and/or report escalated problems.
• Manage ticket system to ensure proper sequencing of efforts by IT staff. Act as liaison between site resources and corporate resources to escalate tickets as needed and collaborate on multi-site issues.
• Ensure IT Technicians follow Service Level Agreement (SLA) protocols to resolve issues in a timely manner.
• Maintain strict confidentiality when handling sensitive device information, including policies, procedures, revenue, budgets, and any other confidential or proprietary information.
• Manage approved initiatives by coordinating with support teams within the IT department and vendors participating in projects.
• Assist in fulfilling requirements provided by vendors to finalize contracts.
• Identify and procure all materials and external resources required to meet project deadlines.
• Review, revise, and develop documentation that reflects IT policies, processes, and user guides/manuals.
• Required to respond to recognized regulatory entities regarding any reported infraction to regulations.
• Assist the Director of IT in researching compliance regulations as needed for potential IT acquisitions related to gaming operations or other related business operations.
• Adhere to and ensure personnel strictly comply with Ellis Entertainment policy and procedures, IT procedures, internal controls, Kentucky Horse Racing Commission (KHRC) rules and regulations, and federal and state regulations.
• Build positive relationships with Ellis Entertainment personnel and guests by providing exceptional customer service and fostering a collaborative work environment for all team members.
• Perform additional duties and responsibilities as necessary or assigned.

• A bachelor's degree or 5+ years of relevant management experience is required.
• Experience in Microsoft environments, network management, and IT security.
• Proficient in basic computer skills (e.g., Word, Excel, PowerPoint, Outlook.)
• Proficient in network technologies (e.g. Cisco (call manager, unity messaging system, Linus OS, SAN, Point of Sale System, Accounting/HR Software, Audio/Video systems, HHR Machines and Gaming systems, and Security/Surveillance system).
• Preferred system-related certification (MCITP, MCDBA, VCP, etc.), security-related certification (CISSP, Security +, etc.), and/or network-related certification (CCNA, Network +, etc.)

• Requires the ability to hear, sit, stand, talk, and walk with repetitive use of hands 51-100% of the time.
• Up to 25% travel when necessary
• Requires the ability to balance climb, bend over, crawl, crouch/stoop, kneel, reach overhead a turn/twist 1-24% of the time.
• Requires the ability to push/pull, carry, lift, slide/transfer 1-50+ lbs. 1-24% of the time.

At Ellis Entertainment LLC, we are committed to providing exceptional customer service and fostering a collaborative work environment for all team members.