Transportation Operations Coordinator

6 days ago


Perrysburg, Ohio, United States Medical Transportation Management Full time

The Part Time Dispatcher works to direct the day-to-day route and trip operations. This involves assisting with organizing and conducting activities to ensure safe, cost-effective, on-time operating performance.

This role requires tracking and reporting sign-in/sign-out times, ensuring routes are timely, and communicating service issues to relevant personnel.

We are looking for candidates with Friday availability, plus additional days during the week.

  • Assist with all phone call information and dispatching of rides
  • Organize and route trips based on schedule and location to ensure optimal performance
  • Provide assistance to drivers for directions to destinations
  • Assist drivers and transportation providers with problems or issues relating to scheduling
  • Establish and maintain effective communication with transportation providers
  • Report and record all incidents to the applicable manager
  • Document and report provider no shows or on-time-performance issues
  • Inform transportation providers of their next-days trips and any new trips that occur
  • Monitor radio, telephones and on-road provision of service for quality
  • Record time of departure, destination, and expected time of return
  • Provide feedback on drivers' performance

To be successful in this role:

  • You should have a high school diploma or G.E.D. equivalent
  • Two or more years of experience in transportation routing, dispatching, and scheduling is preferred
  • A year of experience working with transit scheduling systems is also preferred
  • Familiarity with GPS and GIS systems would be beneficial
  • You must possess valid authorization to work in the United States

Bonus qualifications include:

  • Excellent communication and interpersonal skills
  • Good organizational skills with attention to timeliness and details
  • Able to effectively use scheduling software, two-way radio communication, and data analysis skills
  • Proficient in using computers, including Microsoft Word, Excel, and other Microsoft applications
  • Able to maintain confidentiality

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