Transportation Operations Coordinator
6 days ago
The Part Time Dispatcher works to direct the day-to-day route and trip operations. This involves assisting with organizing and conducting activities to ensure safe, cost-effective, on-time operating performance.
This role requires tracking and reporting sign-in/sign-out times, ensuring routes are timely, and communicating service issues to relevant personnel.
We are looking for candidates with Friday availability, plus additional days during the week.
- Assist with all phone call information and dispatching of rides
- Organize and route trips based on schedule and location to ensure optimal performance
- Provide assistance to drivers for directions to destinations
- Assist drivers and transportation providers with problems or issues relating to scheduling
- Establish and maintain effective communication with transportation providers
- Report and record all incidents to the applicable manager
- Document and report provider no shows or on-time-performance issues
- Inform transportation providers of their next-days trips and any new trips that occur
- Monitor radio, telephones and on-road provision of service for quality
- Record time of departure, destination, and expected time of return
- Provide feedback on drivers' performance
To be successful in this role:
- You should have a high school diploma or G.E.D. equivalent
- Two or more years of experience in transportation routing, dispatching, and scheduling is preferred
- A year of experience working with transit scheduling systems is also preferred
- Familiarity with GPS and GIS systems would be beneficial
- You must possess valid authorization to work in the United States
Bonus qualifications include:
- Excellent communication and interpersonal skills
- Good organizational skills with attention to timeliness and details
- Able to effectively use scheduling software, two-way radio communication, and data analysis skills
- Proficient in using computers, including Microsoft Word, Excel, and other Microsoft applications
- Able to maintain confidentiality
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