Customer Experience Strategist

6 days ago


Mount Pleasant, Utah, United States WK Solutions Inc. Full time
Job Overview
We are seeking a dedicated Customer Solutions Specialist to join our team of professionals at WK Solutions Inc. As a key member, you will play a vital role in connecting our clients with their target audiences and driving revenue through reliable brand advertising and client-facing services.

About Us
Our company has been successful for many years, working with clients across the country and partnering with world-leading providers of technology and communications services. This partnership has enabled us to foster a culture built around our core principles, which define how we approach interactions with our employees, customers, and communities and impact every aspect of our organization.

Job Description
As a Customer Solutions Specialist, you will be responsible for your own professional development and maintaining an excellent customer experience. Your unique abilities, desire for growth, and customer service skills will enable you to succeed in this role. Key responsibilities include:
  • Identifying and pursuing new sales leads using targeted marketing lists
  • Providing customers with products and solutions that simplify and organize their lives
  • Processing sales orders, order changes, installation dates, and cancellations
  • Offering product sales and support to customers, other Customer Solutions Specialists, and outside sales teams
  • Completing tasks such as building marketing campaigns, attending live events, and following up on customer enrollments
  • Thriving in a team-based, competitive environment
  • Collaborating with the account team on the growth and retention of client accounts

Requirements
To succeed in this role, you should have:
  • A high school diploma or equivalent
  • 0 – 3 years of experience in customer service, sales, retail, or hospitality industries
  • Reliable transportation
  • The ability to communicate effectively, actively listen, and problem-solve
  • Strong sales and closing skills, as well as the ability to overcome objections

Estimated Salary
$45,000 - $65,000 per year, depending on location and experience.

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