Member Support Specialist
5 days ago
Navy Federal Credit Union is seeking an experienced Member Support Specialist to join our team. This role involves providing exceptional service to our members, assisting them with financial products and services, and maintaining compliance with regulatory requirements.
Your Key Responsibilities
- Respond to member inquiries and address their concerns in a timely and professional manner
- Analyze and resolve problems related to member accounts and loans
- Assist members with submitting loan applications and other financial products
- Counsel members on Navy Federal's products and services, ensuring they are informed and empowered to make sound financial decisions
- Maintain accurate records and documentation, adhering to federal and other regulatory requirements
Your Qualifications
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- 1-2 years of experience in customer-facing roles, preferably in financial services
- Strong analytical and problem-solving skills, with attention to detail and accuracy
- Excellent communication and interpersonal skills, with ability to work effectively in a team environment
- Ability to adapt to changing priorities and deadlines, with strong time management and organizational skills
What We Offer
- Salary range: $45,000 - $65,000 per year, depending on experience
- Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
- Opportunities for professional growth and development, with training and certification programs available
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