Front Desk Associate

4 weeks ago


Allen, Texas, United States Fitness Connection Full time
Job Summary

Fitness Connection is seeking a highly motivated and customer-focused Front Desk Associate to join our team. As a Front Desk Associate, you will be responsible for providing exceptional service to our members and guests, ensuring a positive and welcoming experience at our fitness center.

Key Responsibilities
  • Provide EPIC greetings and farewells to all members and guests
  • Check members into the gym using proper check-in procedures
  • Register guests into the gym using proper registration procedures
  • Answer the telephone promptly and assist with routing Telephone Inquiries (TI) appropriately
  • Ensure that guests and appointments are directed to the appropriate Fitness Consultant (FC) in a prompt and professional manner
  • Serve as a initial point of contact and communication hub for members, guests, and teammates
ProShop Pro

We offer a wide range of drinks, snacks, supplements, and FitCo gear to improve our members' nutrition and style. As a Front Desk Associate, you will be responsible for promoting and selling these products, meeting and exceeding daily and monthly Pro Shop goals, and maintaining a clean and organized Pro Shop area.

Member & Club Services

As a Front Desk Associate, you will be responsible for ensuring that every member experiences the best that Fitness Connection has to offer. This includes completing member and guest check-ins, monitoring check-ins to identify delinquent accounts, and notifying management if assistance is needed. You will also be responsible for maintaining a positive relationship with the entire club team and supporting other teammates in achieving their goals.

Requirements
  • High School Diploma or equivalent preferred
  • Previous experience in hospitality or customer service preferred
  • Ability to understand and follow verbal and written instructions and effectively communicate
  • Ability to interpret business communications, including personal training contracts and pricing packages
  • Excellent verbal and written English language communication skills
  • Physical demands include bending, squatting, jumping, running, reaching, walking, hopping, spinning, and kicking, and the ability to lift 50 pounds

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