Customer Service Representative

2 days ago


Cincinnati, Ohio, United States Fifth Third Full time
Job Summary

We are seeking a highly skilled and dedicated Homeowners Asst Customer Care Specialist to join our team at Fifth Third Bank. As a key member of our customer service team, you will be responsible for providing exceptional support to homeowners navigating the foreclosure process.

Key Responsibilities
  • Analyze borrower situations and respond to inquiries in a timely manner.
  • Commit to a sound customer experience and assist borrowers with loan questions, including Loss Mitigation, Foreclosure, Bankruptcy, and Escrow issues.
  • Knowledge of Loss Mitigation options and ability to provide borrowers with necessary information.
  • Ability to work independently with minimal supervision and meet deadlines.
  • Strong organizational skills, attention to detail, and excellent customer service skills.
Requirements
  • High School Diploma or equivalent.
  • Minimum 2 years Collections or Default Servicing experience.
  • Intermediate proficiency level in Microsoft Word and Excel.
  • Excellent oral and written communication skills.
  • Understanding of collections and default servicing practices.
Working Conditions

This role will be based in a normal office environment with moderate noise levels and requires extensive time on the phone with customers.



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