Mitigation Manager

4 weeks ago


Roanoke, United States Paul Davis Restoration of Lynchburg, Roanoke, and Southside VA Full time
Job Summary

We are seeking a highly skilled and experienced Mitigation Manager to join our team at Paul Davis Restoration of Lynchburg, Roanoke, and Southside VA. As a key member of our leadership team, you will be responsible for leading our mitigation department to ensure timely and effective deployment of resources to provide exceptional service to our customers in emergency situations.

Key Responsibilities
  • Lead the mitigation team to ensure successful performance of water mitigation, mold remediation, environmental services, tarping, board up, and floor cleaning/re-installation services in accordance with Paul Davis and industry specifications.
  • Focus on providing excellent customer service and foster a positive working relationship with other departments.
  • Represent the company in a professional manner and ensure that your crews are ready to handle the day through a team huddle.
  • Meet with clients and adjusters on site to assist in issue resolution and provide professional opinions.
  • Re-inspect job sites for quality control and issue resolution.
  • Maintain inventory of clean, properly stocked and organized trucks along with all company equipment.
  • Be accessible by phone and participate in the on-call schedule as needed.
Why Join Our Team?

As a Mitigation Manager at Paul Davis Restoration of Lynchburg, Roanoke, and Southside VA, you will have the opportunity to work with a dynamic and growing team that is dedicated to providing exceptional service to our customers. We offer a competitive salary, benefits package, and opportunities for professional growth and development.

Requirements
  • High school diploma or equivalent.
  • Previous leadership experience in restoration, construction, or a related industry.
  • Certification in restoration or a related field preferred (e.g., IICRC certified).
  • Valid driver's license and reliable transportation.
Preferred Qualifications
  • 2 years leading a team of 4 or more direct reports in a restoration environment.
  • IICRC Certifications.
  • Xactimate Certified (Level 1-3).
  • Core Logic or Next Gear Experience (3-5 years).
  • Fluent using MICA or similar software.
Work Environment

Mitigation Managers primarily work in an office within a warehouse environment. Additionally, all mitigation staff often work outside the confines of a traditional office setting. They can work in various locations, including construction sites, industrial facilities, residential areas, and remote or rural locations. Mitigation staff may encounter diverse weather conditions, ranging from extreme heat to cold, rain, and snow.

We are an equal opportunity employer and welcome applications from qualified candidates. Please apply if you are a motivated and experienced leader who is passionate about delivering exceptional service to our customers.



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