Medical Front Desk Coordinator

5 days ago

Watertown, Massachusetts, United States New York Health Full time
Medical Front Desk Receptionist

We are seeking a highly skilled and organized Medical Front Desk Receptionist to join our team at New York Health. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our healthcare team.

Key Responsibilities:
  • Manage the daily opening and closing procedures of the office, ensuring a smooth and efficient workflow.
  • Welcome patients and visitors with a warm and professional greeting, setting the tone for a positive experience.
  • Assist patients with completing necessary forms and documentation, maintaining accurate and up-to-date records.
  • Answer telephones, respond to inquiries, and resolve issues in a timely and professional manner.
  • Collect co-pays and balance the office finances on a daily basis, ensuring accuracy and attention to detail.
  • Assist with scheduling patient appointments, maintaining physician schedules, and distributing quality assurance surveys and prevention screenings.
  • Monitor and respond to incoming messages from Care Team inboxes, collaborating with the nurse to ensure seamless communication.
  • Protect patient privacy by adhering to HIPAA confidentiality guidelines, maintaining the highest level of professionalism and discretion.
  • Contribute to a team effort by adapting to changing roles and responsibilities as needed, ensuring a smooth and efficient workflow.
Requirements:
  • High School diploma with at least 1 year of experience in a medical office setting.
  • Bachelor's Degree preferred, but not required.
  • Excellent oral and written communication skills, with the ability to work effectively in a team environment.
  • Ability to accept direction and work within a team concept, with a strong focus on customer service.
  • Typing and computer skills are an asset, with the ability to learn and adapt to new software and systems.
  • Spanish speaking preferred, but not required.
What We Offer:
  • Competitive salary up to $22 per hour.
  • Benefits including Tuition Reimbursement, Health Insurance on day 1 of employment, Dental, Vision, Life Insurance, Short and Long-term disability, 401k Plan, generous PTO time, and 8 paid holidays.

We are an Equal Opportunity Employer and welcome applications from diverse candidates. Please visit our website at https://www.newyorkhealth.com to learn more about our organization and apply for this exciting opportunity.

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