Senior Member Service Advisor

4 days ago


Rockford, Illinois, United States GreenState Credit Union Full time
Company Overview

At GreenState Credit Union, we're committed to creating lasting value for our members and communities. Our team is dedicated to putting immense value into our employees, members, and communities, empowering them to create endless opportunities.

We strive to be a leader in financial services, known for exceptional member service, innovative products, and community involvement.

Salary Information

The estimated annual salary range for this position is $62,474 - $82,055, with a monthly incentive opportunity and a progressive benefits package. Pay rate ranges from $26.47 to $35.36 per hour.

Job Description

As a Member Service Consultant at GreenState Credit Union, you will play a vital role in acquiring, expanding, and enriching member relationships while providing exceptional service. You will demonstrate a positive member service focus at all times, greeting members and guests with a smile and eye contact, using their name or acknowledging them, and thanking them for their business.

You will be responsible for achieving high sales expectations by promoting all retail products and services, working closely with coworkers and other departments to meet established goals. Your duties may include:

  1. Maintaining accurate records of member account information and ensuring confidentiality.
  2. Providing exceptional customer service, responding promptly to inquiries, and resolving issues in a professional manner.
  3. Developing and maintaining relationships with members to understand their financial needs and meeting those needs with the appropriate GreenState product or service.
  4. Participating in promotions, contests, and other departmental activities that support team goals.
Required Skills and Qualifications

To succeed in this role, you should possess:

  • A minimum of three years of similar or related experience, or 12 months in a successful MSA role with knowledge of all credit union accounts and products.
  • Excellent interpersonal and communication skills, with the ability to interact positively with members, coworkers, and management.
  • A high level of accuracy and attention to detail, with the ability to handle a wide variety of functions quickly and efficiently.
  • Proficiency with computer applications, spreadsheets, word processing, and database applications.
  • Proven relationship-building skills and techniques, with the ability to develop and maintain positive and effective working relationships.
Benefits

As a valued member of the GreenState team, you will enjoy a comprehensive benefits package, including health, dental, and vision insurance, as well as paid time off, holidays, and a retirement savings plan.

In addition, you will have access to ongoing training and development opportunities to enhance your skills and advance your career.

Equal Opportunity Employment Statement

GreenState Credit Union is an EEO/AA Employer. We strongly encourage minorities, veterans, and individuals with disabilities to apply for openings with the credit union.



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