Solutions Consultant

4 weeks ago

Washington, Washington, D.C., United States CallMiner Full time
Job Summary

As a key member of the CallMiner Sales Team, the Solutions Consultant plays a critical role in driving a successful sales process through technical and analytical pre-sales activities. This position requires a strong understanding of the CallMiner solution and the ability to effectively communicate its value to prospects.

Responsibilities
  • Assist in achieving sales targets by engaging prospects on the technical aspects of the CallMiner solution.
  • Develop strong relationships with prospects to facilitate the sale of CallMiner products and services.
  • Contribute to team success by partnering with sales directors to develop specific strategies and objectives for each prospect.
  • Lead the product and technical presentation phases of the CallMiner solution.
  • Demonstrate how the CallMiner solution enables customers to achieve return on investment (ROI).
  • Provide pre-sales technical assistance and product education to prospects.
  • Conduct proof-of-concepts, including technical setup, content creation, and data analytics, to develop ROI stories for presentation to prospects.
  • Assist in the development of product demonstrations.
  • Assist in responding to RFP/RFI/RFQ requests in the technical/product/functional areas.
  • Coordinate with technical and product experts to engage with prospects when appropriate.
  • Produce supporting materials for the sales team.
  • Record and maintain client contact data.
  • Convey prospect/customer requirements to Product Management teams.
  • Assist with marketing activities related to shows, seminars, and conferences.
Requirements
  • A well-rounded pre-sales, business consulting, or analytics background with a minimum of 5+ years of experience.
  • Bachelor's degree, preferably in Business, Linguistics, Computer Science, or a related field.
  • Comfortable working in a dynamic, entrepreneurial organization with aggressive sales goals.
  • Ability to organize and manage own work, projects, priorities, deadlines, and follow up on assignments with minimal direction.
  • Strong presentation and communication skills, with the ability to explain technical and functional concepts to solve business issues.
  • Strong written and verbal skills to communicate professionally and effectively in written responses to emails, RFPs, etc.
  • Ability to work independently, yet comfortable in a collaborative, team-oriented selling environment.
  • Ability to develop and interpret data analysis for the purpose of conveying the value of a technical/software solution.
  • Technically competent, with the ability to quickly learn new technologies, serving as a subject matter expert on the CallMiner solution.
  • Familiarity with AI technologies, including Machine Learning and Generative.
  • Ability to travel (50%+) for prospect/customer meetings, company gatherings, and industry conferences.
  • Familiarity with basic syntax and Boolean search operators, SQL Database experience desired.
  • Strong Microsoft Excel skills.
Other Skills (Beneficial)
  • Full professional proficiency in multiple languages, with multilingual candidates encouraged to apply (Spanish, French).
  • Exposure to contact center metrics, architecture, and/or business intelligence analysis.
  • Industry experience in Collections, Financial, Healthcare, Performance Marketing, BPO, etc.
Benefits

CallMiner is the global leader in conversation intelligence, powered by AI and ML. We deliver the industry's most comprehensive platform to analyze omnichannel customer interactions at scale. Our customers trust us to connect the dots between insights and action, enabling them to identify areas of opportunity to drive business improvement, growth, and transformational change.

We are committed to providing an inclusive and equitable workplace where everyone feels accepted, valued, and understood. Our strong commitment to a positive workplace has earned us recognition as a 2021 & 2022 Top Place to Work by the Boston Globe and a 2022 Top Workplace USA by Energage.

We offer a well-rounded and generous benefits package designed to provide the coverage options and flexibility to meet both individual and family needs. This includes quality medical, dental, and vision benefits, life and disability insurance, reimbursement programs for both fitness and tuition, 401k matching, generous PTO, including an annual volunteer day, paid maternity and parental leave, commuter benefits, and more.

We are an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, ancestry, disability, sexual orientation, marital status, veteran status, gender identity, or any other characteristic protected by applicable federal, state, or local laws.

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