Graduate Contract Administrator

6 days ago


Cambridge, Massachusetts, United States Massachusetts Institute of Technology Full time
Job Summary

We are seeking a highly skilled Contract Administrator to join our team at the Massachusetts Institute of Technology. As a key member of our staff, you will play a critical role in implementing the new MIT GSU-UE collective bargaining agreement and business process changes it brings to the graduate community.

Key Responsibilities
  • Serve as a Contract and Graduate Student Appointments Specialist, providing advice and case management support to faculty, deans, department heads, finance and administration directors, and graduate officers and administrators.
  • Convene staff and faculty to ensure that processes and practices are consistent and CBA-compliant.
  • Explain procedures, timelines, and decisions to stakeholders.
  • Respond to step 2 grievances, analyze documentation, and ensure understanding of issues.
  • Stay informed about Institute policies, procedures, and CBA.
  • Collaborate on creating and disseminating training materials, guidelines, and template communications.
  • Conduct workshops and training sessions.
  • Maintain records.
  • Represent assigned school/college during collective bargaining and related activities.
  • Communicate with management to address concerns, negotiate solutions, and ensure CBA compliance.
Requirements
  • Bachelor's degree.
  • Five years' human resources or academic administration experience, preferably involving graduate students and faculty.
  • Ability to understand and apply complex policies, triage concerns, advise stakeholders, informally resolve conflict, and escalate matters when appropriate.
  • Appreciation for the organizational environment in higher education and large research universities to understand client priorities/issues/motivations/constraints.
  • Excellent analytical, problem-solving, project planning and implementation, client service, relationship-building, presentation, and written and oral communication skills.
  • Knowledge of conflict resolution techniques.
  • Excellent judgment with confidential/sensitive information.
  • Ability to work strategically, synthesize and generalize based on information obtained, deal with ambiguity and conflict, and influence people at all levels.


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