Senior Technical Account Manager
4 weeks ago
You will play a key role in helping Brinqa's high-value customers achieve their goals by providing expert technical guidance and support. As a Senior Technical Account Manager, you will be responsible for building strong relationships with customers, identifying and addressing technical issues, and collaborating with internal teams to drive customer success.
Key Responsibilities
- Develop and maintain strong relationships with high-value customers, providing technical guidance and support to ensure successful adoption and growth of Brinqa's products.
- Identify and address technical issues, collaborating with internal teams to resolve technical escalations quickly and efficiently.
- Partner with internal teams to drive customer success, including Sales, Support, and Product Management.
- Develop and maintain adoption plans to secure retention and growth, working closely with Sales to close expansion opportunities.
- Stay up-to-date with the latest industry trends and security landscape, applying this knowledge to provide expert guidance to customers.
- Travel approximately 25% of the time to meet with customers and attend industry events.
Requirements
- 4+ years of experience as a TAM, Solutions Engineer, or a related customer-facing technical role.
- 4+ years of experience in an enterprise product support environment, preferably in the cyber security industry.
- Deep technical skills, including security and SaaS experience.
- Strong technical troubleshooting skills and ability to collaborate with internal teams.
- Action-oriented with the ability to quickly assess and integrate inputs across functions.
- Strong experience building and developing long-lasting relationships, especially at an executive level.
- Proven ability to introduce and review new product features and best practices.
- Broad and deep insight into industry trends and the security landscape.
- Strong written, spoken, and presentation skills.
- Relevant University degree or equivalent experience.
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