Customer Service Team Lead
1 week ago
We are seeking a Customer Service Team Lead to join our team at Festival Foods in Holmen, WI. This individual will be responsible for overseeing guest service associates, ensuring a positive guest experience, and maintaining a clean and organized store environment.
Key Responsibilities- Reinforce exceptional customer service standards to all guest service associates.
- Lead by example, demonstrating a thorough understanding of customer service operating procedures.
- Communicate department priorities to the guest service team and delegate responsibilities effectively.
- Determine where guest service staff is needed and direct them to that location to maintain efficient operations.
- Ensure proper staff levels by calling in additional staff to cover call-ins or additional business.
- Minimum availability of 24 hours a week, with a minimum of 6 hours per day during available days.
- Ability to deal tactfully and effectively with customers and all personnel.
- Excellent communication and interpersonal skills, including effective negotiation.
- Strong teamwork skills, with a desire to train and educate others.
- Exceptional oral and written communication skills, with the ability to handle a diverse crew in a stressful environment.
$45,000 - $60,000 per year, depending on experience.
Work Environment- The associate must be able to stand in place for long periods, walk in the store, bend, stoop, and kneel regularly.
- Requires fine finger and broad manual dexterity, with eye-hand-foot coordination to operate equipment.
- Physical ability to stand for extended periods, move and handle boxes of merchandise and fixtures throughout the store, which entails lifting.
- Associate Discount: 15% off grocery purchases for associates and their household.
- Weekly Pay & Premium Pay: Hourly associates paid weekly, with premium pay on Sundays and select holidays.
- Two-Week Advanced Scheduling: Schedules provided two weeks in advance for better planning and flexibility.
- Vision & Dental Insurance: Eligible for vision insurance and two dental coverage options.
- Support: Associates receive support for their total well-being, including paid parental leave, fitness reimbursement, and EAP/LEAPCare.
- Save for Your Future: 401(k) and Employee Stock Ownership Plan (ESOP) available for retirement savings.
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