Enterprise Systems Director

4 weeks ago

Oklahoma City, Oklahoma, United States InsideHigherEd Full time
Job Summary

Responsible for leading the development and implementation of strategic initiatives and processes that provide university stakeholders with instructional technologies and decision-making and reporting data. Experienced in developing Amazon Web Services based database and enterprise intelligence systems. Provides leadership in the selection, design, implementation, and continuous improvement of the OSU-OKC business application infrastructure.

Essential Job Functions:
  1. Works closely with university departments to determine, assist, and provide timely and accurate operational and decision-making data.
  2. Ensures availability and understanding of complex data systems necessary to provide accurate information.
  3. Provides analysis, design, implementation, and maintenance of database applications, server hardware, and software installation to support database applications.
  4. Directs performance tuning and capacity planning activities to enhance the performance of the network resources.
  5. Forecasts technology changes impacting demand and reviews analytics of system and network utilization and availability to develop recommendations for future planning.
  6. Serves as the primary technology contact for the OSU A&M for Banner system operations.
  7. Develops complex, time-sensitive integrations or similar for campus stakeholders.
  8. Develops database-driven services for private and public-facing applications as necessary.
  9. Works with SharePoint and other enterprise information sharing systems, including site creation, permission granting, and user group maintenance.
  10. Provides oversight for enterprise-level instructional technology resources and tools.
  11. Develops plans for business continuity, disaster recovery, contract services, and outsourcing arrangements, as appropriate.
  12. Provides team leadership and personnel oversight, development, and evaluation to ensure trusted support.
  13. Prepares recommendations and effectively manages budgets for areas of responsibility.
  14. Negotiates technology procurements and contracts.
  15. Develops and maintains positive working relationships with the OSU-System personnel, community partners, and other OSU A&M universities.
  16. Completes all mandatory training and participates in a minimum of two professional development each year.
Position Qualifications:

Minimum Qualifications:

  • Bachelor's degree in management information systems, computer science, business, or closely related field.
  • Relevant work experience or applicable certificates may substitute for formal education.
  • Direct administration and technical leadership of integrated CRM platforms.
  • Experience with Ellucian Banner systems and complex system integrations.
  • Minimum of three to five years of SQL and Windows server administration.
  • Minimum of three to five years of experience in enterprise/business intelligence systems and/or database management, including Microsoft and Amazon Web Services technologies.
  • Minimum of three to five years of progressive experience as a manager/supervisor of small to medium-sized enterprise system or development teams.

Knowledge, Skills, and Abilities:

  • Experience in server and client virtualization and experience in project planning, implementation, and management.
  • Knowledge of local data center design/management and cloud computing.
  • Demonstrated commitment to customer and team-oriented management.
  • Demonstrated management of technical team while providing vision, planning, and development to achieve strategic goals.
  • Strong interpersonal, analytical, organizational, and communications skills.
  • Provide data collection and analysis process and oversight of applicable enterprise applications, including design, operations, and training.
  • Skilled with object-oriented programming and knowledgeable designing and managing relational databases and network systems.
  • Experience in directing and managing diverse teams and stakeholders to ensure success of multiple competing projects/tasks.
  • Ability to handle multiple tasks and prioritize effectively with a high degree of accuracy and attention to detail.
  • Strong interpersonal skills and ability to communicate diplomatically, clearly, and effectively, both verbally and in writing, to exchange information, give/receive instructions, and respond to inquiries appropriately with all students, faculty, staff, and community partners.
  • High degree of initiative to work independently and also collaborate in a team environment.
  • Demonstrated knowledge of office technologies, including but not limited to office computers, fax machines, scanners, internet, Microsoft Office (Word, Excel, Access, PowerPoint, Outlook).
  • Passion for assisting customers and representing the OSU-OKC and OSU brand with positivity and professionalism.
  • Demonstrated history of ethical and professional behavior.

Preferred Qualifications:

  • 5 years of experience as an enterprise system manager or development supervisor.
  • Master's degree in management information systems, computer science, business, or closely related field.
  • Previous experience in a university/higher education environment.
  • Prior experience in supporting advanced CRM systems with preference in a university environment.

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