Lead Field Application Scientist
4 weeks ago
Job Title: Lead Field Application Scientist
Company: Spear Bio
Location: Woburn, MA
Job Type: Full-time
Job Category: Science
About Us: Spear Bio is an innovative leader in providing scalable solutions for ultra-sensitive protein biomarker measurements.
Job Summary: We are seeking a highly driven and intellectually curious Lead Field Application Scientist to join our Application Support team. As a key member of our Commercial Team, you will be responsible for product and technical support of all Spear Bio solutions for customers and strategic partners.
Responsibilities:
- Lead day-to-day technical support and customer interactions to ensure customer success.
- Responsible for technical account management of specific large and strategic customers.
- Lead pre-sales activities conducting presentations on Spear Bio products, technology, and platform to customers in support of business development and distribution partners.
- Perform laboratory experiments following defined protocols and company procedures for existing or new products in support of customer applications.
- Identify and summarize opportunities for new product features and workflows.
- Provide support and training to distribution partners and their application scientists and sales teams.
- Provide deep product knowledge in support of customer operations.
- Triage and lead escalated engagements involving product and application challenges that cannot be solved by core Field Application Scientists leading key customers to solutions.
- Develop technical customer content with inputs from internal and external partners, including new data & application notes, new workflows, and assay solutions.
- Work cross-functionally to lead and create external technical documentation including IFUs, product data sheets, and application note production.
- Participate in voice of customer activities by summarizing pain points and potential solutions as inputs of the new product development process in collaboration with Product Management.
- Identify opportunities for process optimization within the Application Support function to enhance efficiency and customer satisfaction and communicate findings to Head of Application Support.
- Ability to take on people management responsibilities of Field Application Scientists.
- Maintain up-to-date knowledge on competitors and key applications and develop operational and commercial strategies for the successful adoption of Spear Bio products.
- Represent Spear Bio and present at conferences, tradeshows, and academic lectures.
Requirements:
- PhD in Biology, Biochemistry, Neuroscience, or Bioengineering with extensive immunoassay experience, and similarly relevant BS/MS with >2-3 years' industry field applications experience.
- Strong network in drug development, academic, and contract research world is preferred.
- Strong understanding of immunoassay technologies, methods, and strategies.
- Liquid handling and automation experience preferred.
- In-depth knowledge in immunology, oncology, or neurology preferred.
General Requirements:
- Strong analytical and problem-solving skills.
- Ability to maintain sustained attention to details.
- Excellent communication skills: interpersonal (verbal), writing, and designing presentations.
- Ability to convey information in a clear and concise manner.
- Strong leadership skills with a demonstrated ability to work collaboratively and in teams.
- Ability to travel (up to 50%).
About the Company: Spear Bio is a high-growth startup company that provides equal opportunity in employment to all persons. We are committed to creating a diverse and inclusive work environment.
How to Apply: If you are a motivated and results-driven professional with a passion for immunoassay solutions, please submit your application to join our team.
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