Collision Repair Team Lead

7 days ago


Cornelius, North Carolina, United States The Boyd Group Full time
About Us
At Gerber Collision & Glass, we have been delivering exceptional collision repair services for over 80 years. Our commitment to quality and customer satisfaction has earned us a reputation as one of the largest and most trusted collision repair companies in North America.

Job Summary
We are seeking an experienced Collision Repair Team Lead to join our team. As a key member of our team, you will be responsible for providing an exceptional customer experience while creating estimates, coordinating repair needs, and communicating with customers and insurance companies throughout the repair process.

Key Responsibilities:
  • Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
  • Provide customers with accurate and timely information, guiding them through the repair process and ensuring they receive excellent customer service
  • Ensure compliance with all insurance client requirements, processes, and metrics
  • Communicate all customer requests and needs to appropriate team members
  • Provide positive energy when greeting customers in person and on the phone

Requirements:
Education and/or Experience:
  • Knowledge of repairs and OE guidelines
  • High school diploma or equivalent
  • Awareness of where to look for answers
  • Basic computer skills
  • Compliance for DRPs; minimum of 1 year of experience
  • Must be willing to complete I-CAR training
  • Valid driver's license

Benefits:
We offer a comprehensive benefits package, including:
  • Annual paid time off (PTO) plans
  • 2 weeks of paid parental leave for full-time employees who work a minimum of 30 hours per week
  • 6 paid holidays annually
  • Medical, prescription drug, dental, and vision insurance effective day 1
  • 401(k) retirement plan with company match
  • Employer-paid short-term disability and life insurance
  • Additional voluntary life insurance
  • Continuing education opportunities
  • Free prescription or non-prescription safety glasses annually
  • Annual voluntary uniform stipend

Salary Range:$55,000 - $120,000 per year

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