Pet Care Operations Manager
10 hours ago
**Job Summary:**
We are seeking a highly motivated and customer-focused Pet Care Operations Manager to join our team at PetSmart. As a key member of our store operations, you will be responsible for ensuring the safety of people and pets, providing exceptional customer experiences, and maintaining store cleanliness.
**About the Role:**
In this role, you will have shared responsibility for overseeing the daily operations of the store, including customer service, pet care, and store maintenance. You will also be responsible for promoting our brand values and culture, fostering a positive work environment, and supporting associate development.
**Key Responsibilities:**
- Responsible for customer experience and outcomes conducted over the telephone, in person or online, and responding to customer concerns.
- Promotes and coordinates store events and marketing for Adoptions, Banfield/IVO Partnerships and Shot Clinics.
- Maintains store standards and leads a culture of empowerment by ensuring compliance to our policies and procedures (P&Ps) and code of ethics.
**Requirements:**
- 2+ years of retail experience in a customer-focused environment.
- Leadership experience preferred.
- High school diploma or equivalent required.
- Proficiency in computer applications.
- Strong written and verbal communication skills.
**Estimated Salary:** $45,000 - $60,000 per year, depending on location and experience.
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