Digital Technology Support Specialist

7 days ago


Hilton Head, South Carolina, United States Vi Living Full time

At Vi Living, we offer a competitive salary of $25.05 to $31.32 per hour, reflecting the value we place on our employees' skills and experience.

Job Summary

We are seeking a highly skilled Digital Technology Support Specialist to join our team at one of our communities in Hilton Head Island, SC. As a key member of our support team, you will be responsible for providing exceptional technical assistance to residents and staff, ensuring seamless operations and enhancing their overall experience.

The ideal candidate will possess a solid understanding of computer hardware, software, and peripherals, including installation, configuration, maintenance, and support. A degree in Computer Science, Information Technology, or a related field is preferred, along with relevant work experience and technology certifications such as Microsoft or A+.

This is an excellent opportunity for individuals who enjoy working in a fast-paced environment, troubleshooting complex technical issues, and providing outstanding customer service. If you are passionate about technology and eager to grow your career with a dynamic company like Vi Living, we encourage you to apply.

About Us

Visionary in Residence (Vi) is recognized as a Great Place to Work and one of Glassdoor's 100 Best Companies to work for. We take pride in offering a supportive work environment, competitive pay, and exceptional benefits that enable our employees to thrive both professionally and personally.

Our community, TidePointe, offers a luxurious living experience with access to cutting-edge amenities and services. As a Digital Technology Support Specialist, you will have the opportunity to work in a state-of-the-art facility, utilizing the latest technologies to deliver top-notch support to our residents and staff.

Responsibilities
  • Provide technical assistance to residents and staff, including setup, training, and troubleshooting on personal devices.
  • Serve as the onsite point of escalation for staff technology support tickets coming from the IT helpdesk or corporate IT support staff.
  • Support various technologies in community spaces, such as the Theatre, Multi-purpose room, and Computer Center.
  • Address support requests/tickets in a timely and customer-friendly manner.
Benefits
  • Competitive pay: $25.05 - $31.32 per hour
  • Exceptional benefits, including paid time off, 401k with company match, and paid maternity and paternity benefits.
  • Award-winning training and development opportunities
  • Tuition reimbursement and luxury work environment


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