Patient Experience Ambassador
5 days ago
We are a leader in healthcare technology, utilizing advanced medical devices to provide long-term success for our patients.
About Serenity Healthcare:
- We push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.
Salary: $22/hour
Job Description:
Role SummaryWe are seeking a highly skilled Patient Experience Specialist to join our team. As a key member of our staff, you will be responsible for educating patients on new-to-market healing technologies and helping them understand the benefits of TMS and Ketamine.
Responsibilities:
- Be an expert on TMS and Ketamine, receiving training and studies to support your growth.
- Take ownership of all patients on your provider's schedule.
- Maintain one-on-one meetings with patients to connect treatment solutions to their individual needs.
- SUPPORT healing through education, connection, and focus on TMS and Ketamine.
Requirements:
- High School Diploma or GED.
- 2-3+ years of experience in a full-time customer service role.
- Excellent verbal and written communication, and basic math skills.
- Well-versed in de-escalation skills and ability to connect with individuals.
Benefits:
- Rapid career advancement opportunities.
- Insurance benefits (Medical, Dental, Vision) and 401K.
- 20 days off annually (10 PTO days and 10 Holidays).
- Employee access to Serenity's treatment options.
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