Patient Experience Ambassador

5 days ago


Denver, Colorado, United States Serenity Healthcare Full time
Join Our Team

We are a leader in healthcare technology, utilizing advanced medical devices to provide long-term success for our patients.

About Serenity Healthcare:

  • We push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.

Salary: $22/hour

Job Description:

Role Summary

We are seeking a highly skilled Patient Experience Specialist to join our team. As a key member of our staff, you will be responsible for educating patients on new-to-market healing technologies and helping them understand the benefits of TMS and Ketamine.

Responsibilities:

  • Be an expert on TMS and Ketamine, receiving training and studies to support your growth.
  • Take ownership of all patients on your provider's schedule.
  • Maintain one-on-one meetings with patients to connect treatment solutions to their individual needs.
  • SUPPORT healing through education, connection, and focus on TMS and Ketamine.

Requirements:

  • High School Diploma or GED.
  • 2-3+ years of experience in a full-time customer service role.
  • Excellent verbal and written communication, and basic math skills.
  • Well-versed in de-escalation skills and ability to connect with individuals.

Benefits:

  • Rapid career advancement opportunities.
  • Insurance benefits (Medical, Dental, Vision) and 401K.
  • 20 days off annually (10 PTO days and 10 Holidays).
  • Employee access to Serenity's treatment options.


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