Desktop Engineer II

1 week ago


Pine Ridge, South Dakota, United States Cayuse Holdings Full time
About the Role

This Desktop Technician III position requires a minimum of three years of related technical experience in supporting desktop computers, laptops, mobile devices, printers, scanners, local area networks, servers, and network switches. The ideal candidate will possess an Associate degree or higher, although education can be offset by experience. Bonus points will be given for industry certifications such as CompTIA A+, Network+, and Security+.

Key Responsibilities
  • Support Microsoft operating systems and general office software such as Microsoft Office and the Microsoft 365 suites.
  • Manage users and device objects within Active Directory.
  • Reset passwords and apply patches, upgrades, and enhancements as approved by the client.
  • Install and troubleshoot software and hardware issues, working with software and hardware vendors when necessary.
  • Configure and connect devices to secure, managed networks, and access protocols required for user connection and use.
  • Monitor all upgrades and enhancements.
  • Conduct detailed log reviews and troubleshooting.
  • Serve as a liaison with Tier III teams to resolve issues outside the Tier II support scope.


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