Service Quality Specialist
5 days ago
We are seeking a highly skilled Service Quality Specialist to perform inspections and repairs for completed homes in accordance with product and company warranties and policies.
Key Responsibilities- Conduct post-closing customer visits (PCCV) and other inspections as per departmental and company standards.
- Complete work orders required to meet customer needs, providing problem-solving on-site.
- Contact and schedule appropriate subcontractors to perform work as needed.
- Initiate service work orders, set appointments with subcontractors, monitor progress, and quality of work, and keep customers informed of work order status.
- Direct and supervise subcontractors to improve efficiency and workflow.
- Maintain service vehicle inventories, including necessary materials and equipment.
A high school graduate with basic academic and practical skills gained through schooling combined with one to five years of related work experience and/or training is required. Related supervisory experience and good knowledge of the home building industry within the scope of customer service requirements and construction processes are preferred.
Competencies- Customer Focus
- Approachability
- Listening
- Time Management
- Composure
- Conflict Management
- Perseverance
- Problem Solving
This role may involve some exposure to undesirable environmental conditions with minimal health and safety risks. Occasional travel demands require possession of a valid driver's license and a good driving record to comply with company-issued vehicle policies.
CompensationWe offer a competitive salary of $65,000 - $80,000 per year, depending on experience, plus a comprehensive benefits package, including medical, dental, vision, paid time off, and paid holidays.
M/I Homes is an Equal Employment Opportunity/Affirmative Action employer M/F/D/V. We maintain a drug-free workplace and conduct pre-employment substance abuse testing.
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