Service Quality Specialist

5 days ago


Fort Myers, Florida, United States MI Homes, Inc. Full time
Job Summary

We are seeking a highly skilled Service Quality Specialist to perform inspections and repairs for completed homes in accordance with product and company warranties and policies.

Key Responsibilities
  • Conduct post-closing customer visits (PCCV) and other inspections as per departmental and company standards.
  • Complete work orders required to meet customer needs, providing problem-solving on-site.
  • Contact and schedule appropriate subcontractors to perform work as needed.
  • Initiate service work orders, set appointments with subcontractors, monitor progress, and quality of work, and keep customers informed of work order status.
  • Direct and supervise subcontractors to improve efficiency and workflow.
  • Maintain service vehicle inventories, including necessary materials and equipment.
Requirements

A high school graduate with basic academic and practical skills gained through schooling combined with one to five years of related work experience and/or training is required. Related supervisory experience and good knowledge of the home building industry within the scope of customer service requirements and construction processes are preferred.

Competencies
  • Customer Focus
  • Approachability
  • Listening
  • Time Management
  • Composure
  • Conflict Management
  • Perseverance
  • Problem Solving
Work Conditions

This role may involve some exposure to undesirable environmental conditions with minimal health and safety risks. Occasional travel demands require possession of a valid driver's license and a good driving record to comply with company-issued vehicle policies.

Compensation

We offer a competitive salary of $65,000 - $80,000 per year, depending on experience, plus a comprehensive benefits package, including medical, dental, vision, paid time off, and paid holidays.

M/I Homes is an Equal Employment Opportunity/Affirmative Action employer M/F/D/V. We maintain a drug-free workplace and conduct pre-employment substance abuse testing.



  • Fort Myers, Florida, United States Gordon Food Service Full time

    Service Maintenance SpecialistGordon Food Service is seeking a skilled Service Maintenance Specialist to provide expert care for our equipment.Responsibilities:Provide preventive maintenance, emergency repairs, and exceptional customer relations.Install equipment with precision and accuracy.Measure the performance of coffee machines, juice machines,...


  • Fort Myers, Florida, United States Millennium Physician Group Full time

    Millennium Physician Group is a leading healthcare organization with a comprehensive primary care practice throughout Florida. We are seeking a qualified Comprehensive Quality Education Specialist to join our team.About the RoleThis role earns an estimated annual salary of $55,000-$75,000, plus a full benefits package, including 401(k) with match and three...


  • Fort Myers, Florida, United States SOLitude Full time

    We are seeking a highly skilled Water Quality Management Specialist to join our team at SOLitude. This role offers an excellent opportunity for individuals who are passionate about water quality management and customer service.About the RoleThis is a full-time position that requires the individual to work independently as well as collaboratively with other...


  • Fort Myers, Florida, United States Quality Painting Services Contractor Full time

    Job SummaryWe are seeking a highly skilled and experienced exterior and interior painting specialist to join our team at Quality Painting Services Contractor. As a key member of our team, you will be responsible for delivering high-quality painting services to our residential clients in Southwest Florida.


  • Fort Myers, Florida, United States Renewal By Andersen Full time

    Job OverviewRewrite Your Career with Renewal by AndersenWe are seeking a skilled Customer Service Specialist to join our team in Fort Myers, FL. As a vital part of our operations, you will be responsible for providing exceptional customer service to delivery partners and customers.


  • Fort Myers, Florida, United States Lutheran Services Florida Full time

    Job SummaryWe are seeking a dedicated Youth Services Specialist to join our team at Lutheran Services Florida. This is a critical role that requires exceptional communication and interpersonal skills, as well as the ability to work effectively with diverse populations.About the RoleThis position involves providing wrap-around case management services to...


  • Fort Myers, Florida, United States CANNONBALL POOL SERVICE Full time

    At Cannonball Pool Service, we are seeking a highly skilled and enthusiastic individual to join our team as a pool maintenance specialist. This is an excellent opportunity for someone looking to kick-start their career in the rapidly growing field of swimming pool care.Job OverviewWe offer competitive compensation and a comprehensive benefits package,...


  • Fort Myers, Florida, United States Sam's Club Full time

    OverviewSam's Club is a leading membership-based warehouse club offering a wide range of products and services to its members. We are committed to providing an exceptional shopping experience, excellent customer service, and a clean and safe environment for our associates and members.SalaryThe estimated hourly wage range for this position is $16.00 to...


  • Fort Myers, Florida, United States Sherwin-Williams Full time

    At Sherwin-Williams, we're dedicated to helping our customers achieve their goals. As a Customer Service and Sales Specialist, you'll play a vital role in delivering exceptional customer experiences and driving sales growth.Job SummaryWe're seeking a highly motivated and results-driven individual to join our team as a Customer Service and Sales Specialist....


  • Fort Myers, Florida, United States Sherwin-Williams Full time

    Company Overview:Sherwin-Williams is a leading provider of high-quality paint and coatings products. We are committed to helping our customers achieve their vision through innovative solutions and exceptional service.About the Role:We are seeking an experienced Customer Service Sales Specialist to join our team at Store #702367 in Fort Myers, FL. As a key...


  • Fort Myers, Florida, United States Watts Company Full time

    Job Title: Quality TechnicianJob Summary:We are seeking a skilled Quality Technician to join our team at Watts. In this role, you will be responsible for analyzing and resolving quality issues, developing inspection plans and instructions, performing audits, and analyzing quality costs and other data related to quality.Key Responsibilities:Conduct quality...


  • Fort Myers, Florida, United States Stokes Marine Full time

    Job Summary:We are seeking a skilled Marine Service Specialist to join our team at Stokes Marine in Fort Myers. As a key member of our service department, you will be responsible for providing top-notch service and solutions to customers, ensuring their marine lifestyle needs are met.The ideal candidate will have excellent communication skills, technical...


  • Fort Myers, Florida, United States Discovery Senior Living Full time

    About the RoleWe are seeking a highly skilled and experienced QI Nurse to join our Home Health Care Agency in ensuring high standards of care and compliance with regulations.This role involves reviewing patient records, conducting staff performance audits, providing feedback, and implementing quality improvement initiatives to enhance patient...


  • Fort Myers, Florida, United States DynaFire LLC Full time

    **DynaFire LLC Fire Sprinkler Service Installation Specialist Job Description**We are seeking a highly skilled and motivated Fire Sprinkler Service Installation Specialist to join our team. The successful candidate will be responsible for assisting with service calls, including troubleshooting and maintenance of fire sprinkler systems.The ideal candidate...


  • Fort Myers, Florida, United States Discovery Senior Living Full time

    At Discovery Senior Living, we are seeking a highly skilled and experienced Quality Improvement Nurse to join our Home Health Care Agency. This role is ideal for a dedicated and compassionate nurse who is passionate about ensuring high-quality care for patients in their homes.About the RoleWe are looking for an individual with a strong understanding of...


  • Fort Myers, Florida, United States DynaFire Inc Full time

    About DynaFire IncDynaFire Inc is a comprehensive fire and life safety solutions provider. Our team delivers tailored services to protect businesses and assets.Job DescriptionWe are seeking a Fire Sprinkler Service Specialist who will conduct inspections, troubleshoot issues, and ensure compliance with NFPA 25 and NFPA 72 standards.Perform thorough fire...


  • Fort Myers, Florida, United States Millennium Physician Group Full time

    Compensation and BenefitsThe estimated salary for this position is around $45,000 to $60,000 per year, depending on experience.This role also comes with a comprehensive benefits package, including 401(k) with match and three weeks of paid time off.About the JobWe are seeking a highly motivated Payment Support Specialist to join our team in Fort Myers,...


  • Fort Myers, Florida, United States DynaFire Inc Full time

    About the RoleWe are seeking a Fire Sprinkler Service Specialist to join our team at DynaFire Inc. The ideal candidate will have in-depth knowledge of fire protection systems and strong analytical skills.Key Responsibilities:Conduct fire sprinkler inspections per NFPA 25 and NFPA 72 (when applicable) for all clients and national accounts.Schedule inspections...


  • Fort Myers, Florida, United States Powerhouse Home Service LLC Full time

    Job SummaryWe are seeking a highly skilled Master Plumber to join our team at Powerhouse Home Services LLC. As a key member of our team, you will be responsible for installing, repairing, and maintaining plumbing systems in residential environments.


  • Fort Myers, Florida, United States Discovery Senior Living Full time

    Discover a new challenge as a Patient Care Quality Assurance Nurse with Discovery Senior Living. We are seeking a skilled and experienced RN to ensure our home health care agency maintains the highest standards of quality and compliance.About UsAt Discovery Senior Living, we pride ourselves on delivering exceptional care to our clients in their own homes....