Enterprise Customer Success Manager

1 week ago


Stanford, California, United States Navan Full time
About This Role

As a key member of our Navan team, you will play a critical role in driving customer success and growth for our Enterprise clients. As an Enterprise Customer Success Manager, you will be responsible for building and maintaining strong relationships with our most strategic customers, ensuring they receive maximum value from our platform and solutions.

Key Responsibilities
  • Customer Relationship Management: Develop and execute customized success plans to drive customer adoption, retention, and growth.
  • Strategic Account Management: Collaborate with cross-functional teams to identify and pursue new business opportunities within existing customer accounts.
  • Product Expertise: Maintain a deep understanding of our product offerings and provide expert guidance to customers on how to maximize their use and value.
  • Communication and Collaboration: Serve as a primary point of contact for customers, providing timely and effective communication and issue resolution.
  • Business Acumen: Develop and maintain a deep understanding of our customers' business needs and goals, and provide strategic recommendations to drive success.
  • Process Improvement: Continuously assess and improve our customer success processes and procedures to ensure alignment with customer needs and expectations.
Requirements
  • 5+ years of experience in Enterprise Customer Success Management or a related field.
  • Proven track record of driving customer growth, retention, and satisfaction.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and initiatives.
  • Bachelor's degree or equivalent experience required.


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