Retail Operations Manager

7 days ago


Kalamazoo, Michigan, United States J&H Family Stores Full time
Job Description

We are seeking a highly skilled and experienced Retail Operations Manager to join our team at J&H Family Stores. As a key member of our leadership team, you will be responsible for driving customer satisfaction, sales growth, and operational excellence across our stores.

About the Role:

  • Develop and implement strategies to enhance customer experience, increase sales, and drive business results.
  • Lead and motivate store teams to achieve high-performance standards, ensuring excellent customer service and employee engagement.
  • Maintain compliance with company policies, procedures, and regulatory requirements.
  • Collaborate with district managers and other leaders to align store operations with corporate objectives.
  • Conduct regular store visits to provide coaching, support, and feedback to store managers and employees.

Requirements:

  • Minimum 1 year of management experience in retail or a related field.
  • High school diploma or equivalent required; degree preferred.
  • Excellent communication, interpersonal, and leadership skills.
  • Able to work effectively in a fast-paced environment, prioritize tasks, and manage multiple projects simultaneously.
  • Demonstrated ability to analyze data, make informed decisions, and drive business results.

Benefits:

  • $60,000 - $80,000 annual salary (dependent on location and experience).


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