UX Researcher

1 day ago


New York, New York, United States OLIVER Agency - North America Full time
Job Title: UX Researcher - Retail Experience

About OLIVER Agency - North America

OLIVER Agency - North America is a leading provider of bespoke in-house agencies and marketing ecosystems for brands. With over 300 clients in 40+ countries, we drive creativity and efficiency through our unique model. Our partnership with The Brandtech Group enables us to leverage cutting-edge AI technology, enhancing efficiency, sparking creativity, and driving insightful decision-making.

About the Role

We are seeking a UX Researcher to join our new Studio, focusing on the Retail work stream. As a core member of the team, you will collaborate with Experience Designers and Managers to develop and execute UX Research programs. Your primary responsibility will be to uncover customer needs and expectations through research activities, such as user interviews, field studies, and usability testing.

Key Responsibilities
  • Conduct research activities to gather insights on customer experiences and product development.
  • Develop and execute UX Research programs, from strategic planning to data collection and insight crafting.
  • Prepare for workshops and deep dives, moderate sessions, and provide research support as needed.
  • Synthesize findings to form compelling stories that drive business impact.
  • Mine secondary research and data sources to add to customer work.
  • Manage participant experiences, ensuring comfort, confidentiality, and effective note-taking and video responsibilities.
Requirements
  • Bachelor's degree or 4+ years of related work experience.
  • Experience with user research methods, specifically in the brick-and-mortar retail space.
  • Experience defining and planning research approaches and methodologies.
  • Experience with secondary data, trends, and learnings.
  • Experience moderating and planning field studies, user interviews, and usability studies.
  • Experience demonstrating UX Research impact, driving business and product decisions.
  • Bachelor's or Master's in Human Factors, Psychology, HCI/Computer Science, Sociology, or a related field is a plus.
  • Expertise in traditional research, UX/UI, and digital.
  • Experience providing insights to inform digital engagement.
What We Offer

At OLIVER Agency - North America, we value our employees and offer a competitive compensation package, including a base salary range of $190,000 to $200,000. Our values shape everything we do: Be Ambitious, Be Imaginative, Be Inspirational, Be Always Learning, Be Results-Focused, and Be Pro-Inclusive. We are an equal opportunity employer committed to creating an inclusive working environment where all employees can reach their full potential.


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