Grill Team Member

4 weeks ago


Sturtevant, Wisconsin, United States Willkomm's Full time
Job Summary:

As a Grill Associate at Willkomm's, you will be responsible for providing exceptional customer service and ensuring a positive dining experience for our guests. This role involves interacting with customers, taking and receiving orders, processing payments, and responding to their needs in a timely and professional manner.

Key Responsibilities:

  • Greet and welcome guests to the restaurant, creating a sense of welcome and personalized service excellence for the guest.
  • Interact with customers by taking and receiving orders, processing payment, and responding to whatever the customer needs.
  • Basic Math skills, able to make change quickly and accurately.
  • Ensure customer receives the best service.
  • Display an active presence in public areas, interacting with guests.
  • Monitor resources, ensuring the tools are available to deliver services that meet and exceed guest expectations.
  • Communicate all customer concerns and comments to the Shift Leader to ensure best experience.
  • Follow company guidelines and procedures and maintain excellent Customer Service Standards.
  • Keep cashier area clean and organized.
  • Make sure grill area is presented in a way consistent with our mission.
  • Ensure kitchen completes orders in a timely manner and delivers them to customer.
  • Confirm with customer that everything has exceeded their expectation.
  • Protect the assets of the company.

Non-Essential Functions:

  • Maintain a clean, safe, organized, and well-stocked restaurant to ensure the restaurant is presentable.
  • Clean all areas of the restaurant, including but not limited to, stockroom, kitchen area, ensure all areas are properly clean, sanitized, and presentable to guests at all times.
  • Keep inventory of supplies.
  • Wear appropriate uniform, footwear, name tag, and maintain cleanliness of the uniform.
  • Communicate effectively with Leader any customer concerns, complaints, product requests, etc.
  • Must be able to work as an integral part of a team, assisting and communicating effectively with co-workers and guests.

Requirements:

  • Ability to lift heavy items, ranging from 25 to 50 lbs, and operate equipment, cash registers, etc.
  • Excellent customer service, communication, and math skills.
  • Ability to comprehend and follow all company procedures and regulations regarding food handling and sanitation.
  • A courteous and efficient approach to handling customer requests, questions, and complaints.
  • Attention to detail is essential.
  • Ability to work as a team and contribute to a smoothly flowing experience for all customers.
  • Ability to spend an extended period working in a standing position.
  • Wear appropriate uniform, footwear, name tag, and maintain cleanliness of the uniform.
  • Communicate effectively with Leader any customer concerns, complaints, product requests, etc.
  • Must be able to work as an integral part of a team, assisting and communicating effectively with co-workers and guests.

We Offer:

  • A Fun and Friendly Work Environment.
  • Advancement Opportunities.
  • Flexible Scheduling.
  • 401K Savings Plan with Employer Match (1000 hrs).
  • Bonus Programs.
  • Employee Recognition Themed Christmas Party.
  • Health Insurance (FT).
  • Life Insurance (FT).
  • Employee Recognition.
  • Paid Training.
  • Dental/Vision Reimbursement (FT).
  • Short & Long Term Disability (FT).
  • Willkomm's PERX Program.

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