Technical Services Representative

3 days ago

Fallston North Carolina, United States Panasonic Corporation Full time
Job Summary

We are seeking a highly skilled Technical Services Representative to join our team at Panasonic Corporation. As a key member of our technical support team, you will be responsible for providing on-site technical support for our IFE/GCS products installed on customer aircraft.

Key Responsibilities
  • Provide technical leadership and guidance to maintenance staff on IFE/GCS installation and maintenance activities.
  • Assist in troubleshooting and resolving system issues, collaborating with Panasonic Customer Support Engineers and Technical Support Engineers.
  • Execute tasks generated by the Panasonic Ticketing system, resolving interpretation differences and coordinating new system introductions.
  • Perform root cause analysis and troubleshooting, utilizing knowledge of cross-functional departmental process dependencies and service provider services.
  • Monitor program schedule commitments and assist in addressing possible impacts or changes.
  • Develop and maintain IFE GCS system performance reporting criteria for Panasonic and customer stakeholders.
  • Interface between contracted MRO staff, Panasonic Product Safety Officer, and Panasonic QA on air safety matters.
  • Support software and hardware upgrades for SBs Service Bulletins, etc.
  • Represent Panasonic Maintenance and Maintenance support organization to the customer.
  • Communicate and interface with relevant customer departments for production-related processes and Panasonic departments.
  • Assist in reporting IFE GCS system performance and flag improvements in processes.
Requirements
  • AP, FCC Class 1, EASA B1 and or B2, with relevant type ratings station dependent highly preferred.
  • Demonstrated experience in aircraft avionics, possibly with satellite communications and satellite network troubleshooting.
  • Ability to read, comprehend, and follow instructions, procedures, blueprints, diagrams, manuals, and verbal instructions.
  • Excellent working knowledge of engineering applications for technical communications and training purposes.
  • Proficient in MS Word, Excel, and Outlook.
  • Knowledge of electronic and troubleshooting generally acquired through commercial aviation, military experience, or technical school education combined with minimum of 8 years of related industry experience.
  • Ability to work in a high-stress, high-pressure environment.
  • Determines methods and procedures on new assignments.
  • Works on problems of moderate to diverse scope requiring considerable judgment and initiative.
  • Understands implications of work and makes recommendations for solutions.
  • As a skilled specialist, completes tasks in resourceful and effective ways.
  • Uses independent judgment to ensure projects assignments are completed accurately and on-time.
  • Must be fluent in English or appropriate language location specific both spoken and written and be able to convey highly technical terms.
  • Strong troubleshooting skills and analytical skills, with a software emphasis Linux.
  • Intermediate knowledge of LINUX and UNIX a plus.
  • A good understanding of PC networks and configuration, multiplexed or software controlled systems with knowledge of computer hardware.
  • Knowledge of global civil aviation regulations and requirements EASA FAA.
  • Must be customer service oriented.
  • Must be experienced in the ability to deliver technical coaching and training.
  • Ability to pass extensive security and background checks for Airside access.
  • Legal right to work in location assigned.
  • Current and valid driver's license.
  • May require both international and domestic travel, up to 25 percent of time, to other line station locations to provide relief from time to time as required.
  • Must be able to work any shift, weekends, and holidays.
  • Manual dexterity to grasp and work with tool parts and equipment.
  • Ability to climb and work from ladder or platform, and endure sitting, standing, bending, or twisting for extended periods and ability to lift up to 50 pounds.
  • Ability to operate under extreme weather conditions and in confined spaces for extended periods.
  • Ability to cope with environmental conditions which may include exposure to congestion and varying noise levels.

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