Hands-On IT Support Specialist for On-Site PC Management
6 days ago
We are seeking a skilled IT Desktop Support Specialist to join our team, providing dedicated on-site support. This role involves PC lifecycle management, user support, and collaboration with other IT professionals to address complex issues. Key requirements include strong background in managing Windows-based systems and excellent customer service skills.
The ideal candidate should have experience with PC imaging, configuration, delivery, refresh, and retirement. Troubleshooting hardware and software issues is also essential, as well as maintaining a positive and customer-focused approach when addressing user concerns.
This position requires a minimum of 3 years of experience as an IT Desktop Support Specialist. Advanced knowledge of Microsoft Office 365 and expertise in imaging, upgrading, troubleshooting, and repairing Windows-based computers are necessary. Familiarity with macOS and Linux environments is desirable.
Key Responsibilities:
- Perform all technical activities related to PC lifecycle management.
- Troubleshoot and resolve hardware and software issues for PC users.
- Collaborate with other IT team members to escalate and resolve issues beyond immediate expertise.
- Maintain a positive and customer-focused approach while addressing user issues, concerns, and questions.
- Assist with on-site administrative tasks such as running inventory checks, managing stock levels, ordering devices, and following proper disposal procedures.
- Minimum of 3 years of experience as an IT Desktop Support Specialist.
- Advanced knowledge of Microsoft Office 365.
- Desired experience with macOS and Linux environments.
- Advanced expertise in:
- Imaging, upgrading, troubleshooting, and repairing Windows-based computers.
- Windows operating systems and related applications.
- Authentication services and IT management systems (e.g., ServiceNow).
- General knowledge of:
- Datacenters and telecommunication infrastructure.
- Fixed telephony systems.
- Network infrastructure and basic networking concepts.
This position is 100% on-site and does not involve remote help desk or phone-based customer service. The role focuses on in-person support and requires a strong ability to manage tasks efficiently and maintain high standards of customer satisfaction.
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