Customer Service Representative
4 weeks ago
As a Customer Service Representative for Bradford Hegler - State Farm Agency, you will play a vital role in helping our business grow through value-based conversations and remarkable customer experiences. We seek an energetic professional interested in providing prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Responsibilities include but not limited to:
- Establish customer relationships and follow up with customers, as needed.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Maintain a strong work ethic with a total commitment to success each and every day.
As an Agent Team Member, you will receive:
- Salary plus bonus
- Valuable experience
- Growth potential/Opportunity for advancement within my office
Requirements
- Excellent interpersonal skills
- Excellent communication skills - written, verbal and listening
- Bilingual skills preferred
- People-oriented
- Organizational skills
- Self-motivated
- Detail oriented
- Proactive in problem solving
- Dedicated to customer service
- Able to learn computer functions
- Pride in getting work done accurately and timely
- Ability to work in a team environment
- Ability to multi-task
- Provide timely and thorough activity reports to agent
- Property & Casualty license (must be able to obtain)
- Life and Health license (must be able to obtain)
- Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
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