Security Operations Manager

6 days ago


Mason, Ohio, United States Great Wolf Lodge Full time

We offer a competitive salary of $55,000 per year for this role.

A Security Supervisor is responsible for assisting the Security Manager with day-to-day operations of the security department, performing supervisory duties, training of new security team members, as well as protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and threats to life and property. They maintain a safe and secure environment for guests, visitors, and team members.

The ideal candidate will have prior security, law enforcement, or military experience, preferably with 3 or more years' experience. They should also have at least 1 year in a continuous supervisory position or equivalent. Knowledge of MS Office Suite and ability to learn payroll and activity reporting programs are essential skills for this role.

Responsibilities:

  • Assist Security Manager with daily paperwork review and follow up.
  • Complete inspections of security equipment for operational status and report or repair any issues.
  • Maintain order in the lodge, dealing with the welfare of guests, and handle undesired conduct, violations of lodge policy, and civil laws as warranted.
  • Observe monitors for unusual activity and report directly to the manager on duty.
  • Complete daily reports and incident reports.
  • Administer CPR and First Aid as needed.
  • Supervise shift operations and all investigations conducted on shift.
  • Promote a positive guest experience.
  • Perform other duties as assigned by the Security Manager.

Requirements:

  • Prior security, law enforcement, or military experience required.
  • 1 year in a supervisory position or equivalent.
  • Ability to effectively deal with internal and external customers.
  • Knowledge of City and surrounding area floor plans and layout.
  • Ability to stand, walk, and sit for duration of shift.
  • Hearing and visual ability to observe and detect signs of emergency situations.

This role offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) retirement plan. The successful candidate must be available to work any shift, including weekends and holidays, and must be willing to perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property.



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